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Team Lead, Administration

1 month ago

Vancouver, British Columbia, Canada T-Net British Columbia Full time
Job Title: Administration Team Lead

We are seeking an exceptional Administration Team Lead to inspire, empower, and nurture our spirited team of Admin go-getters. This role will be fully onsite at our Gastown office.

About the Role:

This is an opportunity to lead the front lines of our global organization, who are the driving forces behind our world-wide customer support. Take charge of maintaining office efficiency, ensuring onsite security compliance, and keeping a keen eye on office supplies, equipment, and vendor deliveries.

Your Responsibilities:
  • Supervising and supporting the Vancouver Administrative team, including delegation of tasks and ensuring quality and completion of tasks/projects in a timely manner
  • Completing and administering performance appraisals for team members, including goal setting, professional development and role progression. Mentoring and guiding the professional and technical development of team members
  • Providing continuous feedback, addressing underperformance, and recognizing the individual strengths and contributions of your team members
  • Managing day to day operational aspects of the team and coordinating workload and shift planning
  • Participating in team recruitment process and evaluation (i.e. screening resumes, conducting interviews)
  • Managing leave requests and absences, ensuring sufficient coverage within the team throughout the year (including Statutory Holidays)
  • Cultivating and maintaining a culture of high performance, professionalism, collaboration, and continuous improvement
  • Organizing and conducting weekly meetings to review team updates and progress
  • Conducting office and safety orientations for new hires at Global Relay
  • Collaborating with the Culinary team and building maintenance on loading supply deliveries
  • Acting as the liaison with the building manager for any issues that arise during the Office Manager's absence
  • Providing backup support on all Administration duties and responsibilities as required
  • Assisting with the annual holiday party and other Company events as required
About You:

We are looking for someone with the following qualifications and experience:

  • 5+ years of recent relevant experience in an Office management and leadership role
  • High attention to detail and multi-tasking in a fast-paced and ever-changing environment
  • Ability to problem solve and work with minimal supervision and direction
  • Strong communication skills, both verbal and written
  • Excellent interpersonal skills and a demonstrated ability to work effectively with others
  • Demonstrated ability to prioritize tasks
  • Must exercise discretion and confidentiality at all times
  • Good calendar management and project management skills
  • Experienced in planning and booking domestic and international travel arrangements
  • Excellent organization, prioritization and time management skills
  • Strong knowledge of MS Office Suite, including Outlook, Word, Excel, and PowerPoint
  • Working knowledge of CRM systems such as Salesforce
Compensation:

The pay range for this role is between [insert pay range] per annum, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include Paid sick days, maternity/parental enhancement program, corporate bonuses, and an RRSP contribution matching program. For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team.