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Hospitality Specialist Front Office-Bluebeard's Castle
4 weeks ago
A great place to work.
Careers At Capital Vacations
Current job opportunities are posted here as they become available.
To learn more about working for Capital Vacations, please view our video below:
Hospitality Specialist – Front Office – Bluebeard's Castle
Department: Front Desk
Office: Bluebeard's Castle
Location: St. Thomas, United States Virgin Islands
Position Title: Hospitality Specialist – Front Office
Reports To:
FLSA Status: Non-Exempt
Purpose: The Hospitality Specialist–Front Office represents the first point of contact with our guests and handles all stages of their stay.
Principal Duties and Responsibilities:
1. Is responsible for the efficient and courteous operation of the front desk.
2. Checks guests in/out efficiently and courteously, collects balances and posts appropriate room charges.
3. Answers and transfers all calls from the switchboard using proper telephone etiquette.
4. Answers guest questions about local restaurants and attractions.
5. Makes courtesy calls and follow-up calls regarding guest issues.
6. Sends confirmation letters to owners/guests.
7. Coordinates with all other departments to ensure a smooth response to guest requests.
8. Processes all incoming revenue from all departments daily.
9. Opens and closes the credit card machines and cashier audit reports.
10. Balances out cash drawer, processes advance deposits when making reservations, collects money and posts transactions from other departments.
11. Orders office supplies as needed.
12. Enters maintenance and service requests in SPI promptly.
13. Makes reservations courteously and efficiently.
14. Makes room moves and stay-over requests for guests as needed to ensure guest satisfaction.
15. Runs reports and corrects errors before guests check in.
16. Performs any other inventory management changes as directed by the supervisor or manager.
17. Prepares check-in packets for the upcoming week.
18. Makes rental calls to notify owners whether their villa rented or not.
19. Responds to online reviews.
20. Reconciles rentals for the previous month.
21. Checks online travel agents for rental inbounds.
22. Makes daily post office and banking runs.
23. Blocks RCI points for unpaid accounts.
24. Manages RCI banking, membership changes, and cancellations.
25. Performs all other duties as assigned by management.
General Statement: Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, ensuring confidentiality, reliability, quality, and productivity.
Job Requirements:
Education, Essential Training / Certifications, and Experience:
- High School Diploma/GED.
- Experience or comparable knowledge in the Resort/Hotel industry; Timeshare knowledge is preferred.
Skills, Knowledge, and Abilities:
- Basic computer skills.
- Excellent Customer Service skills with the ability to work under pressure.
- Bilingual is a plus.
- Active listener with the ability to solve problems.
- Ability to work with minimal supervision.
- Excellent verbal and written communication skills.
- Flexible schedule – Ability to work evenings, holidays, and weekends is a must.
Shift: Additional hours may be necessary to cover shifts and meet deadlines.
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