Hospitality Services Representative

4 days ago


St Thomas, Ontario, Canada Capital Vacations Full time

About Us

Celebrating over [number] years of delivering unforgettable vacations, Capital Vacations remains committed to providing exceptional experiences for our guests.

We're seeking a dedicated and detail-oriented individual to join our team as a Hospitality Specialist – Front Office. As the face of our organization, this role requires strong communication skills, a passion for delivering world-class service, and the ability to work independently in a fast-paced environment.

Job Summary:

The Hospitality Specialist – Front Office will be responsible for managing the front desk operations, ensuring seamless guest check-ins and check-outs, and maintaining accurate records and reports. This role requires collaboration with other departments to deliver exceptional guest experiences and meeting deadlines.

Responsibilities:

  • Manage front desk operations, including checking guests in/out, collecting balances, and posting room charges.
  • Maintain accurate records and reports, including cash handling and inventory management.
  • Collaborate with other departments to deliver seamless guest experiences.
  • Perform opening and closing procedures for the credit card machines and cashier audit reports.
  • Balance the cash drawer, process advance deposits, and reconcile transactions from other departments.
  • Order office supplies as needed and maintain a clean and organized workspace.
  • Enter maintenance and service requests into the system promptly.
  • Make reservations, room moves, and stay-over requests to ensure guest satisfaction.
  • Run reports, correct errors, and perform other tasks as directed by management.

Requirements:

  • High School Diploma or equivalent required.
  • Experience in the Resort/Hotel industry; Timeshare knowledge preferred.
  • Basic computer skills and excellent customer service abilities.
  • Bilingual language skills are a plus.
  • Ability to work under pressure, with minimal supervision.
  • Flexible schedule, including evenings, holidays, and weekends.


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