Customer Experience Associate Toronto-Dominion Bank Group

- Line of Business: Personal & Commercial Banking

- Work Location: Vancouver, British Columbia, Canada

- Hours: 15 hours per week (Part-Time)

Pay Details

Base Pay: $22.50 – $28.33 CAD per hour

TD is committed to providing fair and equitable compensation opportunities. The base pay actually offered may vary based upon the candidate’s skills, experience, job-related knowledge, geographic location, and other specific business needs. Candidates are encouraged to ask compensation-related questions and have an open dialogue with their recruiter.

Department Overview (TD Canada Trust)

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Job Summary

We are expecting an all-around champion who can understand customer needs and advise best-suited banking solutions for a positive customer experience. This role is crucial for delivering legendary service and upholding TD’s commitment to put the customer first.

In This Role, You Will:

- Process Transactions: Accurately process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations, and TD’s Code of Conduct and Ethics.

- Customer Relationship Management: Connect personally with customers, understanding their needs to recommend appropriate banking solutions while exercising discretion in confidential matters.

- Sales & Goal Achievement: Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner.

- Issue Resolution: Respond to and resolve customers’ concerns using standard procedures, escalating non-standard activities as necessary.

- Team Collaboration: Help build a positive, diverse, and equitable work environment by promoting team effectiveness, respecting coworkers, and keeping colleagues up-to-date on routine activities.

- Operational Excellence: Deliver quality customer experiences and recommend operational improvements where opportunities exist to achieve operational excellence.

What We Offer (Total Rewards Package)

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes:

- Base salary and variable compensation.

- Health and well-being benefits.

- Savings and retirement programs.

- Paid time off, banking benefits, and discounts.

- Career development, and reward and recognition programs.

Development and Support

- Regular career, development, and performance conversations with your manager.

- Access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

- Comprehensive training and onboarding sessions to ensure you have everything needed to succeed in your new role.

About the Company (TD Bank Group)

TD is one of the world’s leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States, and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, the ones we serve, and the economies we support.

We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities, and colleagues. Our core values include: Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

TD is deeply committed to being a leader in customer experience, which is why we believe that all colleagues, no matter where they work, are customer-facing. We are innovating to enhance the customer experience and build capabilities to shape the future of banking.

#J-18808-Ljbffr