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Salesforce Solution Architect, Experience Cloud Ontario, Canada

4 weeks ago

London, Ontario, Canada Tbwa ChiatDay Inc Full time
YOU WILL HAVE THE OPPORTUNITY TO:

- Provide industry best practices and serve as a trusted client advisor

- Drive requirement gathering and serve as the Salesforce platform expert

- Work with the client to build out their strategy and roadmap, enabling both quick wins and longer-term strategic goals

- Leverage Salesforce technology such as Experience Cloud, Service Cloud, and Knowledge

- Provide input on detailed design specifications, infrastructure, and project plans

- Translate business requirements into well-architected solutions

- Coach and mentor junior technical and functional team members

- Follow and understand new Salesforce product and technical capabilities

REQUIRED QUALIFICATIONS:

- Significant business process, technical consulting, or enterprise architecture experience

- 3+ years of CRM industry experience (Salesforce platform preferred)

- Proven ability to design and optimize business processes and integrate processes across disparate systems

- Understanding of basic UX principles

- Willing and able learner of new technologies

- Extremely strong written and oral communication

PREFERRED SKILLS:

- Expertise providing solution architecture on Salesforce Experience Cloud

- Salesforce certifications in Service Cloud and Experience Cloud

- Familiarity with charting tools (e.g., Lucidchart)

- Experience working alongside designers utilizing artifacts such as sitemaps, detailed mockups, and prototypes

- Involvement in design or development of custom web components

WHAT DOES THE TYPICAL INTERVIEW PROCESS LOOK LIKE?

- Recruiter screen (phone) - 30 minutes

- First interview (video) - 45 minutes

- You'll talk through your career goals and relevant work examples

- Second interview (Video) - 30 minutes

- You'll discuss challenges you have overcome and the tools you used to get there

- Panel Interview with Real-Time Exercise (Video) - 60 minutes

- The call will be split into two parts:

- You'll receive a prompt and talk through potential solution options and live on the spot (no offline preparation required)

- You'll get some time to interact with team members you haven't met yet

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