Client Success Specialist

Client Success Specialist - Temporary Contract (approx. 6 months, possible extension)

Job Description

JOB SUMMARY:

Temporary contract – 6 months (possible extension)

Securitas Canada (Of Securitas AB) is the National leader in providing complete security solutions. Our mission is to help companies protect their most important assets. We design custom solutions for our clients by utilizing state‑of‑the‑art technology combined with great people.

Position Summary

The Client Success Specialist plays a crucial role in supporting the resign, renewal and add‑upgrade efforts for the sales teams, including but not limited to District Managers, AVPs, Regional VPs and Business Development Managers. This role is responsible for managing inbound leads, calls and producing opportunities through outbound. There will be some support around managing the existing pipeline of Canadian inbound leads. This role is National in scope working out of the Mississauga Office. The ideal candidate has served in a full‑sales cycle role, is highly organized, detail‑oriented, and possesses excellent communication and interpersonal skills.

Key Responsibilities

- Lead Management:

- Manage pipeline of all renewal, retention and remote service opportunities as identified by Sales and Operations Groups.

- Accurately capture and log client and account information in the CRM system as assigned by Senior Director.

- Complete the full sales cycle of all add/upgrades and any renewal and retention efforts.

- Enrich account profiles with relevant data from public and internal sources.

- Route larger opportunities to the appropriate Regional President/ Vice President based on territory, solution type, product expertise, and availability.

- Track pipeline and all closed won/lost activity.

- Manage all inbound leads from various sources, including website forms, phone inquiries, email campaigns, and referrals.

- Accurately capture and log lead information in the CRM system Salesforce.

- Qualify leads based on predetermined criteria (e.g., budget, timeline, decision‑maker).

- Enrich lead profiles with relevant data from public and internal sources.

- Route qualified leads to the appropriate sales representatives based on territory, solution type, product expertise, and availability.

- Track lead progression through the sales funnel and provide regular updates to the sales team and management.

- Complete all quotes in sales management or CRM tool.

- Disposition all calls in Twilio Call Center Instance.

- Data Analysis & Reporting:

- Generate reports on opportunity pipeline, conversion rates, and other key sales metrics such as SEV, Margin Attainment and net new opportunities.

- Maintain open and effective communication with sales representatives, marketing team, and other stakeholders.

- Build and maintain strong relationships with internal and external contacts.

- Effectively communicate with potential customers via phone, email, text and other channels.

Qualifications

- Education: High school diploma or equivalent required; associate or bachelor’s degree in business administration, marketing, or a related field preferred.

- Experience: 1–3 years of experience in an inside sales, or full‑sales cycle role.

- Skills:

- Speaks Fluent English, French and/or strong preference for Arabic.

- Strong organizational and time‑management skills with the ability to prioritize tasks effectively.

- Excellent communication and interpersonal skills, both written and verbal.

- Proficiency in Salesforce and/or similar CRM systems (Zoho, HubSpot, Dynamics).

- Proficiency with data enrichment tools (ZoomInfo, Sales Navigator, LinkedIn).

- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

- Strong attention to detail and accuracy.

- Ability to work independently and as part of a team.

- Problem‑solving and analytical skills.

- Strong work ethic and a positive attitude.

- Requirements

- Ability to work from a professional office environment.

Minimum Qualifications

Must be at least 18 years of age. Must have a reliable means of communication and transportation. Must have legal right to work in Canada. Must speak, read, and write English and French (for Quebec). Must have a High School Diploma or GED. Must be willing to participate in the company’s pre‑employment screening process, including background investigation. Education/Experience: High School Diploma or GED and 2 years of related experience, or equivalent combination of education and experience sufficient to perform the essential functions of the job.

Working Conditions

Physical and mental demands include maintaining composure in urgent situations, handling multiple tasks concurrently, engaging in prolonged data entry, managing sensitive information, regular talking and hearing, lifting up to 10 pounds (occasionally 25 pounds), and being close to eye‑vision requirements.

About Us

Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients’ assets and people. Our core values – Integrity, Vigilance and Helpfulness – are represented by the three red dots in the Securitas logo. If you live by these values, we’re looking for you to join the Securitas team.

About the Team

Securitas Canada’s Mission: Protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits.

Securitas Aviation’s Mission: Ensure the safety of passengers all over the world providing thorough security checks at airports in Canada.

Our Values: Integrity – employees are honest and trusted by customers; Vigilance – constant attention to potential risks; Helpfulness – always ready to help if an incident occurs.

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