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Billing & Collections Specialist

4 weeks ago

Vancouver, Canada BC Legal Management Association Full time

Firm Overview

DuMoulin Black is a boutique law firm practicing in the areas of corporate finance, mergers and acquisitions, and business law. We love what we do, and we are passionate about providing the best customer service and legal advice. We perform to the highest standards. We have an inclusive and friendly culture, and we support the career goals of all of our team members. We are early adopters of new technology. Positivity, energy, and flexibility are key qualities in our team members.

This is a full-time Jr Accountant, billing & collections position in our firm, one that will offer career growth. We work as a team and we need someone to join us for the ride and manage our centralized billing and collection process. This position requires the candidate to work closely with our clients, accounting team and Director of Finance.

This role is critical to our firm’s success. A willingness to work in a high-performance team environment is essential. Equally important is dedication to providing our clients with the best possible customer service.

Our ideal candidate will have a positive attitude, acute attention to detail, exemplary communication skills and strong work ethics. Our ideal candidate will also be self‑motivated and thrive in a setting focused on teamwork and customer service.

Opportunity

This role will involve a diverse range of responsibilities, including:

- Prepare documents for client onboarding and obtain client ID & verification information under the law society requirements;

- Build and maintain effective working relationships with lawyers, paralegals and external clients and serve as the central contact/liaison for the financial needs of a client’s account to provide assistance regarding billing and collections queries;

- Review time entries according to billing guidelines;

- Prepare and distribute pre‑bills, WIP and AR reports to responsible lawyers;

- Process transfers, corrections, write‑offs, reversals, etc. on invoices and ensure proper approvals have been acquired;

- Prepare invoices, obtain authorizing signatures and deliver signed invoices to clients;

- Monitor and review outstanding WIP and follow up with lawyers to ensure timely billing;

- Arrange for payments to be made from the firm trust accounts;

- Proactive follow up on receivables in accordance with firm’s billing and collections processes in a timely and professional manner by phone and e‑mail;

- Escalate accounts to management and responsible lawyers as deemed necessary for follow‑up;

- Record firm receipts and apply client payments daily;

- Maintain virtual filing systems and basic databases; and

- Any additional duties required.

Core Competencies

- 2+ years’ experience in a similar role and pursuing CPA designation ideal;

- Professional services billing experience, experience with legal billing software and/or experience working in a law firm would be an asset;

- Certification from the Credit Institute of Canada would be an asset;

- Strong attention to detail and accuracy skills required;

- Excellent organizational and time management abilities required to prioritize a high volume of tasks or competing priorities;

- Strong O365 (Excel) skills and experience with accounting programs required;

- High level of sound and independent judgment, reasoning and diplomacy;

- Dedication to providing customer service beyond expectation;

- Excellent communication and interpersonal skills, both written and verbal;

- Proven problem‑solving skills with the ability to visualize and deliver creative solutions;

- Ability to manage multiple customers and be adaptable to the needs of each; and

- Strong sense of ethics and the ability to handle sensitive or confidential information with tact and discretion.

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