Team Leader

2 weeks ago

Mississauga, Ontario, Canada Just Energy Group Inc. Full time
Job Title: Team Leader – Retention Sales Team
Location: Hybrid – Mississauga or Houston

Who is Just Energy?
For more than 20 years, Just Energy has been a leading retail energy provider specializing in electricity and natural gas commodities, energy efficiency solutions, and renewable energy options. With offices located across the United States and Canada, Just Energy is a North American company serving over 1 million residential and commercial customers. As a trusted advisor, we're proud to provide homes and businesses with a broad range of solutions that deliver comfort, convenience and control.

Job Summary:
We are looking for an innovative leader to join our rapidly growing retention organization as we endeavor to create a truly world class work-from-home retention team. In this role, you will be exposed to a high volume, metrics-driven culture focused on efficiency and conversion. You will demonstrate success by coaching and enabling your team to reach their targets. We are looking for someone who can play a significant role in helping our business reach new heights in retention and performance.

Responsibilities:

1. Coordinate and direct the daily operations of a team of 10-20 retention Renewal and Retention Sales agents.
2. Teach new processes and procedures to your team and track performance to achieve set renewal and retention goals.
3. Provide recommendations on how to improve the existing process including script improvements, coaching framework improvements, and product improvements.
4. Provide daily coaching and feedback, recognize and reward accomplishments and individual retention employee contributions.
5. Recommend human resource actions such as hiring, corrective action, terminations, salary actions, and promotions for retention agents.
6. Help the team handle exception items, resolve complex issues, review, and recommend system modifications, conduct quality reviews, and monitor daily KPI's.
7. Use reports and data to drive daily actions to drive performance.
8. Interact directly with partners and groups within the organization beyond the sales organization including IT, customer service, legal, sales operations, and business operations.
9. Tackle issues head on in a professional way, quickly getting to the root of the issue and taking action accordingly.
10. Partner with leadership on special projects within your function.
11. Focus on coaching Retention and Renewal sales agents to enhance their performance, 70% coaching role.
12. Flexibility and availability to work different shifts within the sales center hours of operations.

Requirements:

1. A minimum of 2 years of proven sales experience exceeding sales goals.
2. Excellent verbal and written communication skills in English. Spanish proficiency a plus.
3. Strong PC skills in Microsoft Office (Word, Excel, Outlook, PowerPoint).
4. Experience in the energy industry is a plus.
5. Ability to work in a fast changing work environment.

Just Energy offers a robust benefits plan for staff members, as well as Employee Assistance Programs that offer a wealth of tools and resources to enrich the employee experience. The company also provides a number of cost-free, self-development courses for those that wish to build on their skills and competencies. In addition, a variety of awards offer another opportunity to recognize and reward employees.

We offer:

1. Competitive compensation.
2. Performance based bonuses.
3. Comprehensive benefits package.
4. Hybrid Working Model.
5. Health and wellbeing tools and resources and more…

Just Energy and its subsidiaries are an equal opportunity employer. We are committed to building a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace. We invite all interested individuals to apply.

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