Regional Retail Manager

Ontario Medical Supply is a Leading Distributor of medical equipment, supplies, and services for healthcare organizations and home healthcare clients across Ontario. Specializing in long term care, assisted living, retirement and home health care, Ontario Medical Supply partners for success with Royal Drugs, a healthcare company providing specialty pharmacy, infusion therapy, and retail pharmacy services. Together, we work towards supporting optimal health outcomes and better quality of life.

Come Join Our Team

Purpose:

This position oversees the operations within the Ontario Medical Supply retail locations. Responsibilities include managing staff, ensuring efficient store operations, maintaining inventory, and delivering excellent customer service. Focus will also be on maximizing sales, and meeting financial targets while maintaining a safe and healthy workplace environment.

Job Responsibilities:

- Staff Management

- Recruiting, training, and supervising staff with accountability across all on-site store managers.

- Hiring, onboarding new employees, and providing ongoing training in product knowledge, sales techniques, and customer service.

- Coaching, talent development plans and discussions.

- Managing staff performance expectations, conducting performance reviews and providing real‑time feedback.

- Motivating staff and creating a positive and productive work environment to boost morale and drive sales.

- Operations and Customer Service

- Overseeing daily tasks such as scheduling, opening and closing procedures, and POS/cash handling.

- Strategic inventory management, maintaining optimal stock levels based on volume demand, ordering the right supplies, and minimizing waste.

- Accountable for visual merchandising and maintaining responsibility with on-site store managers to ensure the store is well‑organized, clean, and visually appealing.

- Ensuring maintenance and accuracy of all retail pricing and approving necessary tools and sales flyers for enhanced promotional activity.

- Enforcing health and safety regulations, company policies, and legal requirements.

- Ensuring customer satisfaction: addressing inquiries, resolving complaints or escalations, and providing excellent service.

- Building meaningful customer relationships and fostering a welcoming, knowledgeable environment that encourages repeat business.

- Working collaboratively with cross‑functional partners in Supply Chain Operations to ensure seamless operations across all retail locations.

- Building relationships with, liaising with, and coordinating suppliers and vendors to ensure timely delivery of products and effective inventory management.

- Providing regular updates on store performance, sales figures, and operational issues while monitoring competitor activities and identifying growth opportunities.

- Sales and Financial Management

- Meeting sales targets by maximizing revenue and tracking key performance indicators (KPIs).

- Analyzing sales data, monitoring trends, and developing strategies to increase sales.

- Managing budgets effectively by tracking expenses, controlling costs, and ensuring operations stay within budget.

Qualifications:

- Minimum of 5 years’ experience successfully leading stores and teams at multiple locations.

- College degree, diploma, or relevant technical or vocational training preferred.

- Bilingual is considered an asset.

- Demonstrated experience in driving sales and profitability through customer service, merchandising excellence, product knowledge, and solutions‑based, consultative selling; healthcare experience is an asset.

Human Resources:

While we thank you for your interest, only select applicants will be contacted regarding the position.

Ontario Medical Supply is an inclusive and equal‑opportunity employer committed to providing diversity and accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. All applicants must make their requirements known when contacted.

The company reserves the right to close the competition based on business need and a sufficient pool of candidates who have applied.

Company

OMS / Royal Drugs

Opening Date: Oct 20, 2025

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