Senior Client Manager

Defined Benefit Sr. Client Success Manager

Are you a fast learner who is fascinated by Client interactions? Are you a talented project manager looking to build your skills working with high profile clients?

Our Story

At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”

It’s why we’re so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Our Values

Champion People – be empathetic and help create a place where everyone belongs.

Grow with purpose – be inspired by our higher calling of improving lives.

Be Alight – act with integrity, be real and empower others.

About the Role

The DB Senior Client Success Manager is the main client contact for complex deliverables and new products. They provide expert consultation, shape decisions, and uncover revenue growth opportunities by understanding client needs deeply. Additionally, they work with internal teams to convey Alight’s stance on legislative changes and engage in strategic client discussions.

Responsibilities

- Serving as subject matter expert on defined benefit regulations, compliance requirements, and industry best practices.

- Effectively consult and present to external executive leader roles on plan design, administrative considerations, and legislative landscape.

- Staying informed about market trends, legislative changes, and emerging technologies in the retirement benefits space.

- Utilizing expert knowledge of DB to work with the client on difficult plan issues to provide guidance on complex plan changes or projects.

- Managing in-year revenue growth with a focus on project work and upselling existing scope.

- Managing to the client contract, and preserving contract margins including SLA adherence and E&O negotiations.

- Partnering with Oversight & Excellence to reduce total cost by identifying opportunities to reduce demand, improve delivery model cost, drive efficiency, and leverage scale.

- Collaborating with Renewal Executives and Client Leader to prepare renewal; gauging the pulse of key stakeholders and decision‑makers to expand or upsell current solution offerings.

- Communicating regularly with clients at senior and executive levels of the organization on client delivery.

Requirements

- 7 years of experience in defined benefit plan administration.

- 5+ years direct experience in client relationship and project management.

- Possess the ability to work with and influence all areas of the client delivery business, across all stakeholders, and to best meet the outcomes for the client.

- Anticipate the needs of client based on extensive DB and client knowledge; identify and lead team through changes, supporting the goals of the client.

- Effective communication and influencing skills on domain and technical matters, internally and externally.

Alight requires all virtual interviews to be conducted on video.

Flexible Working

So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 5 years in a row.

Benefits

We offer programs and plans for a healthy mind, body, wallet and life. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as several voluntary benefit options.

Our Commitment to Inclusion

We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact alightcareers@alight.com.

Equal Opportunity Policy Statement

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. In addition, we take affirmative action to employ disabled persons, disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting their recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Salary Pay Range

Minimum: 80,000.00 CAD

Maximum: 104,000.00 CAD

Pay Transparency Statement

Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including but not limited to a candidate’s experience, education, certifications, market data, internal equity, and geography. Alight makes these decisions on an individualized, non‑discriminatory basis. Bonus and/or incentive eligibility are determined by role and level.

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

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