Sr. Technical Engagement Manager

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

As the Sr. Technical Engagement Manager, you will lead network syndication initiatives and ensure alignment for strategic programs. You will coordinate with a diverse range of cross-functional internal and external technical resources to deliver solutions within scope, budget, and schedule, under the guidance of senior staff. In this role, you will drive multi-discipline projects of significant complexity and scope, plan and develop new technical requirements and solutions for syndication, and act as a network technical expert within the organization. May be responsible for leading a team but does not directly manage people.

Job Description

Core Responsibilities

- Technical Engagement for Operators

- Core IP Networks: Engagement of syndication design and development of managed services solutions for IP backbone and core network optimization, including routing, capacity management, and network redundancy.

- Access Networks: Support development of syndication tools and technologies that enhance access network performance, such as FDX DOCSIS, dynamic spectrum sharing, CMTS optimization, and next-generation PON systems.

- Edge Computing: Drive the integration of edge computing solutions into managed services, enabling low-latency applications and distributed processing for cable operators.

- Abstraction Layers: Support design of abstraction layers that simplify network operations by integrating orchestration platforms, SDN controllers, and NFV solutions for streamlined service delivery and management.

- Customer-Centric Problem Solving for Operators

- Partner with cable operators to identify and address challenges in scaling their networks, optimizing core and access infrastructure, and implementing edge-based solutions.

- Collaborate with operators to deploy tools that simplify network management, reduce operational complexity, and accelerate service rollout.

- Create tailored managed service offerings that address operator needs, such as reducing latency, improving capacity utilization, and optimizing bandwidth allocation.

- Strategic Vision and Industry Alignment

- Define and execute a long-term technology strategy for network managed services that aligns with cable operator goals of enhancing network performance and reducing costs.

- Identify opportunities to monetize new services, such as edge-based applications, virtualized network functions, and AI/ML-driven optimization tools.

- Align managed service solutions with industry trends, standards, and frameworks, including initiatives from CableLabs, SCTE, and other bodies.

- Operational Governance and Scalability

- Develop scalable frameworks for deploying managed services across diverse operator environments, ensuring compatibility with existing and emerging technologies.

- Leverage data and analytics to monitor network performance, identify bottlenecks, and enable predictive maintenance.

- Ensure adherence to SLAs and KPIs for managed services, with a focus on delivering high-performance, low-latency, and highly reliable solutions.

- Collaboration with Ecosystem Partners

- Build strong relationships with cable operators, acting as a trusted advisor on innovations in core IP networks, access networks, and edge computing.

- Collaborate with ecosystem partners, including hardware vendors, software providers, and cloud platforms, to deliver end-to-end solutions.

- Represent the organization at industry events and forums to showcase leadership in managed services and network innovation.

- Program Delivery Support

- Understand the scope of technical programs as defined by the product and business requirements and the budget process. Participate in the key planning of milestones. Use specific knowledge about one or more technical areas to research, plan, communicate and achieve objectives through program/project team.

- Identify goals and successes criteria, drive the development and implementation of key goals, objectives and successes criteria for the program with key stakeholders and core team.

- Recommend changes to improve the engineering process and to alleviate process inaccuracy and duplication.

- Analyze areas of risk to avoid risky activities by identifying and managing critical paths and risk areas. Establish contingency plans and identify trigger events and assume responsibility for initiation corrective actions.

- Other duties and responsibilities as assigned.

Requirements

- 10+ years of leadership experience in technical delivery, solution development, and managed services in the cable industry.
- Proven ability to lead cross-functional teams, including Practice Managers, Architecture, Security, Developers, and Integration Engineers.
- Deep expertise in core IP networks, including routing, capacity management, security, and network reliability.
- Extensive experience with access networks technologies, such as DOCSIS (e.g., FDX), PON, and CMTS.
- Experience in managing Security requirements for cable operators.
- Knowledge of edge computing concepts and integration into operator environments.
- Strong understanding of abstraction layers, API management, and tools for simplifying network management, including SDN, NFV, and orchestration platforms.
- Proven ability to translate cable operator needs into actionable technology solutions and managed services.
- Experience in program governance, service delivery, and managing cross-functional teams in large-scale, multi-operator environments.
- Excellent communication, relationship-building, and industry engagement skills with operators, partners, and standards organizations.
- Excellent problem-solving skills with a focus on driving business outcomes.
- Strong communication and relationship management skills at an executive level.

Employees at all levels are expected to:

- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team - make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Respect and promote inclusion & diversity.
- Do what's right for each other, our customers, investors and our communities.

Disclaimer:

- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

10 Years +

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