Senior Multimedia Producer, Customer Education

Overview

Senior Multimedia Producer to join the Customer Education team in our Burnaby, Calgary or Toronto hub offices.

What you’ll work on

- Developing and producing Customer Education multimedia content: Lead the scripting, storyboarding, recording, and editing of conceptual and transactional product training videos for high visibility customer programs using video-editing applications and modern software simulation creation (eLearning) tools.
- Drive the implementation and usage of emerging AI technologies, including text-to-speech narration and content creation tools, to accelerate production workflows at scale and transform standalone resources into single sourced multi-output resources.
- Enthusiastically learn multiple Clio products from the perspective of an administrator and end-user to document best practices and mentor team members to configure training instances, craft real-world training scenarios, and create engaging narratives effectively accelerating workflows and standardizing outputs.
- Proactively plan and execute content upgrades by aligning with Clio’s product roadmap, cross-functional partners, and strategic Customer Education initiatives to meet deadlines without compromising scope or quality.

Strategizing and designing customer learning experiences

- Analyze customer segments and personas to create high-impact training plans that drive deeper product adoption.
- Conduct cross-functional needs analyses to define learning requirements and strategies for new product launches and application updates.
- Strategically map educational content across the customer journey to drive measurable business outcomes.
- Implement consistent branding across all educational materials (assets and platforms) to create a unified experience that amplifies Clio’s brand and delights our customer base.

Managing projects, operations, and business systems

- Establish and refine content development methodologies for rapid creation and long-term maintenance, incorporating customer feedback and product enhancements.
- Oversee project management, resource planning, and operational practices for a dedicated portfolio of Customer Education programs.
- Leverage user analytics and stakeholder feedback to continuously improve content effectiveness and development workflows.
- Develop innovative and scalable content production strategies to effectively drive learning outcomes.

What you may have

- 5+ years of learning development, video production, and content authoring in a fast-paced, high-growth environment ideally in the software or technology space.
- Proven ability to design and implement scalable, cross-functional production methodologies for creating professionally branded, customer-facing learning assets with varying degrees of multimedia complexity that meet measurable business goals.
- Experience with multimedia development in audio, video, and/or animation and with eLearning tools and Learning Management Systems.
- Experience using project management and business systems in an end-user or administrative capacity.
- Demonstrate a keen interest in improving your craft by using AI.
- The ability to get up to speed on our industry and product offerings quickly.

Serious bonus points if you have

- A university degree in a related field including, but not limited to, media, production, learning, social sciences, marketing, or business administration.

What you will find here

Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.

- Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
- Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, and Dublin) to be in office minimum 2 days per week on our Anchor Days.
- Flexible time off policy, with an encouraged 20 days off per year.
- RRSP matching and RESP contribution
- Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

The full salary range for this role is $91,900 to $108,100 to $124,300 CAD. Salary bands may differ based on location and local currency. Additionally, benefit offerings may differ depending on the employee's location.

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility

We are committed to diversity, equity and inclusion and encourage candidates from all backgrounds to apply. Clio provides accessibility accommodations during the recruitment process. If you require any accommodation, please let us know and we will work with you to meet your needs.

Learn more about our culture at clio.com/careers

Disclaimer: We only communicate with candidates through official @clio.com email addresses.

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