Technical Service Representative

Technical Service Representative

Location: Port Hope, CA Toronto, CA Warwick, CA Dorval, CA

About AkzoNobel

Since 1792, we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It’s what you’d expect from a pioneering and long-established paints company that’s dedicated to providing sustainable solutions and preserving the best of what we have today – while creating an even better tomorrow. Let’s paint the future together.

Territory: Eastern Ontario, Western Quebec, Maritimes
Travel: 25-50% overnight travel, must have the ability to travel to the USA on occasion
Work Location: This position is classified as remote, with work performed from a home office rather than a standard AkzoNobel site with travel to various customer locations.

- Bonus: 15% based on individual and corporate performance

- Vehicle Allowance: $800/month + mileage reimbursement

- Health and Wellness Benefits:

- Drug, Medical, Life Insurance

- Paramedical coverage (including massage therapy)

- Telemedicine and Employee Assistance Program (EAP)

- Physical fitness reimbursement

- Pension Plan: Company-matched

- Professional Development: Training and opportunities to attend industry events

Job Purpose

As a Technical Service Representative, you will support our customers by providing expert technical guidance, training, and hands‑on product support. You’ll partner closely with Sales & Marketing to maintain strong relationships, support new business opportunities, and ensure our coatings meet every performance expectation. Your work directly contributes to customer satisfaction, business growth, and our reputation as an industry leader.

Key Responsibilities

- Provide full technical support to customers, including onsite troubleshooting and product application expertise

- Analyze product and application issues; perform investigations when needed and coordinate corrective actions with internal teams

- Manage complex customer complaints with a focus on resolution and service excellence

- Participate in testing, trials, and implementation of new technologies and products at customer locations

- Build strong relationships with customer technical teams to retain and grow business

- Support the commercial team in qualifying new opportunities and gathering customer requirements

- Maintain accurate and timely CRM (Customer Relationship Management) and reporting data (visit reports, actions, etc.)

- Uphold company values, safe work practices, and all compliance requirements

Qualifications

- Coatings Experience: 2-5 years of technical service or support experience in paints & coatings

- Language Skills: A good command of the English language is necessary. Bilingual French/English is preferred.

- Education: Post‑secondary education preferred; Chemical background an asset - all may apply

- Computer Skills: Excel, E‑mail management and basic understanding of computers.

- Physical Requirements: Must be able to lift 25kg, stand for long periods of time and see colours accurately.

This posting is for an existing vacancy. AkzoNobel is committed to fostering an inclusive and accessible environment where all employees feel valued, respected, and supported. If you require accommodation during the application or interview process, please advise us as soon as possible so appropriate arrangements can be made. If you require information in a format that is accessible to you, please contact CanadaHR@akzonobel.com. Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.

At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.

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