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Enrolment Services Specialist

4 weeks ago

Regina, Saskatchewan, Canada University of Regina Full time
Enrolment Services Specialist

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply for this Job link/button.

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We know imposter syndrome can get in the way, so please don't hesitate to apply. We'd love to hear from you. Submit your application today

Position Details

Posting Summary Competition Number 20240425A/S Position Title Enrolment Services Specialist Faculty/Department Registrar's Office Unit SA - Enrolment Services Employee Group CUPE 5791 Collective Agreement Consideration Open with preference given to CUPE 5791 members(NON-RESEARCH). CUPE 5791 Job Family Operational Services Category Staff Number of Vacancies 1

Position Summary Are you ready to play a key role in shaping the student experience by managing undergraduate admissions, financial aid, and awards, while providing expert guidance throughout the enrolment process? Join us as our new Enrolment Services Specialist

Reporting to the Coordinator, Student Awards and Financial Aid, the Enrolment Services Specialist is responsible for the implementation of undergraduate admissions, student awards and financial aid efforts, and guiding students through the enrolment services process.

What You'll Do:

- Assessing applications and determining admissibility of all undergraduate applicants to the University of Regina (including the research and conversions required);
- Evaluating and determining the acceptance or rejection of applicants; advise those not yet admissible on how to gain admission;
- Assessing transcripts to determine authenticity and ensure fraudulent credentials are not accepted, enters transcript information in Banner and indexes transcripts on UR Docs;
- Maintaining and updating the various automated systems such as the letter generation module, the Banner data push jobs, and the mass emailing system;
- Processing undergraduate admissions, re-admissions and transfers in Banner;
- Scanning, uploading, matching various pieces of applications and tracking files as they move through admissions workflows in UR Docs;
- Evaluating and correcting application data in Banner, and determines and writes correspondence requesting additional documents required for processing;
- Verifying student enrolment and eligibility for awards purposes;
- Paying out awards, processing awards applications and data clean-up in Banner and the Student Awards Management System (SAMS);
- Updating internal awards files to ensure information relating to recipients, terms of reference, and processes are current and accurate;
- Assisting with preparing materials for scholarship selection committees, including running reports, data clean up and verifying eligibility;
- Processing student government assistance at both the provincial and federal level and the US Direct Loans program;
- Maintaining detailed levels of knowledge of the policies and procedures for administering student government assistance programs;
- Ensuring students meet requirements of government assistance programs and submits enrolment and registration changes to the appropriate government;
- Providing guidance to students regarding student government assistance appeals;
- Making suggestions for improvement of enrolment services processes;
- Maintaining an ever-changing, in-depth knowledge and understanding of enrolment policies and procedures and uses this knowledge to impart accurate information; disseminates information through various modes of communications; drafts unique correspondence for both internal and external clients;
- Acting as a key resource on enrolment services policies and procedures; assists and supports the University community in the interpretation and implementation of enrolment services policies and procedures;
- Developing and sustaining relationships with potential students, students, their families, outside institutions and agents as it pertains to the functions of our offices; coordinates efforts with the faculties and colleges;
- Utilizing Caspur and other database reports, to produce, verify and cleanup student data;
- Maintaining the department filing system;
- Assisting in the training and supervision of student assistants; assists in the training of and mentors casual and new employees;
- Providing backup to front counter staff; including in-person, telephone and email inquiries;
- Plus More: Be ready to take on additional related tasks as assigned – your role is dynamic and essential to our success

Why Join Us?
At the University of Regina, we're more than just a campus – we're a community
Join our team and enjoy:

- Meaningful Impact: Your work directly contributes to creating a better environment for students, faculty, and staff.
- Professional Growth: We support your development, offering opportunities for advancement and learning.
- Work-Life Balance: We value your well-being and know your personal life is most important
- Dynamic and Inclusive Workplace: We value diversity and inclusivity. You'll be part of a team that celebrates different perspectives, backgrounds, and experiences, making every day an opportunity for personal growth.
- Innovation Culture: We encourage fresh ideas and innovative thinking.
- Competitive Compensation: We offer a competitive compensation package and benefits to reward your talent. A few of these benefits include Health/Dental/Vision Benefits, flexible spending account, Defined Benefit Pension Plan, and much more

Join our team and help make a difference—apply today

Position Requirements

What You'll Bring to this Position:

- Grade 12 supplemented by the successful completion of a recognized business course
- Minimum of five years related experience.
- A suitable combination of education and experience may be considered.

Skills That Will Ensure Your Success in the Role

- Proficiency in Microsoft Office (Word, Excel, PowerPoint and Access)
- Demonstrated in-depth knowledge, skill and experience in the application of academic policies, processes and procedures within the University of Regina, with knowledge of undergraduate awards program, university structure and student finances; or equivalent experience.
- Working knowledge of a wide array of government student aid assistance programs.
- Ability to work as part of a team, including strong communication (verbal and written) skills and the ability to deal courteously and effectively with students including domestic and international students, the general public, and co-workers.
- Excellent customer service skills, including tact and diplomacy, while displaying a positive 'can-do' attitude.
- Ability to make effective administrative/procedural decisions and recommendations.
- Demonstrated ability to take direction and show initiative.
- Demonstrated ability to maintain confidentiality of records and information.
- Demonstrated ability to create, compose, and edit written/electronic materials.
- Demonstrated ability to organize multiple tasks, while maintaining accuracy and attention to detail, and to analyze complex problems.
- Experience working with financial information and transactions.
- Demonstrated high level keyboarding skills.
- Experience in the use of complex database systems such as Banner student system, FAST, Caspur reports, UR Docs, SAMS, and GroupWise; or equivalent database systems experience.

Physical Demands Seated for 2-3 hours at a time. Pay Grade CUPE Phase 5 Salary Range $54,691 - $73,837.40 annually (effective January 2025) Status Term Work Hours Duration (if Term/Temporary) January 4, 2026, with possibility of extension or becoming permanent Full-Time/Part-Time Full Time Preference Posting No Preference Target Posting Not Targeted Additional Information Contact Information Job Open Date 12/20/2024 Job Close Date 12/26/2024 Open Until Filled No

Special Application Instructions

We know imposter syndrome can get in the way, so please don't hesitate to apply. We'd love to hear from you. Submit your application today

Diversity Statement

The University of Regina is committed to an inclusive workplace that reflects the richness of the community that we serve. The University welcomes applications from all qualified individuals, including individuals within the University's employment equity categories of women, persons with disabilities, members of visible minorities, Indigenous persons, individuals of diverse gender and sexual orientation and all groups protected by the Human Rights Code.

Documents Required

Required Documents

- Resume/Curriculum Vitae
- Cover Letter

Optional Documents
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