Supply Chain Operation Analyst I

Supply Chain Operation Analyst I (Mat Leave Contract)

CEVA Logistics is one of the leading logistics companies globally, with over 1,500 facilities in more than 170 countries offering a complete range of contract logistics, freight forwarding, transportation, and distribution management services. It offers supply chain support, along with logistics consultation, industry specific customization, global level freight management, and system implementation.

At CEVA, we put people first and strive for better ways in everything we do; our culture is embodied by Boldness, Imagination, Exemplary, and Excellence. With these values at the core of our business, our workplace employs 110,000 diverse, cohesive team members who hold each other accountable and encourage each other to create a safe, inclusive work environment.

MATERNITY LEAVE CONTRACT FOR 13-MONTHS

Summary

Responsible for processing inbound shipments for Int'l Air customers as well as arranging outbound consolidations for Int'l Air customers. Also responsible for coordinating with warehouses for Int'l Ocean Export container loading. Additionally, assist with duties related to document preparation and warehouse coordination required to correctly process inbound/outbound consolidations in a cost‑efficient manner and within defined standards. Model and act in accordance with our guiding principles and core values.

Typical Responsibilities

- Receive, review, and process inbound/outbound documentation for assigned accounts, ensuring compliance with regulatory requirements and customer commitments.

- Process documents through established systems and update related CEVA platforms to maintain timely and compliant transactions.

- Enter all relevant data for consolidations and ensure documents reach the branch within one working day of freight arrival.

- Review all entries, invoices, and client packages prior to distribution.

- Assist in onboarding new accounts, including reviewing documentation, maintaining client profiles and databases, and ensuring regular process reviews.

- Ensure customer profile information is accurately entered and updated in company systems.

- Provide written quotations as requested and maintain records of communications.

- Manage pre‑alerts daily to confirm freight arrival and timely receipt of required documents.

- Contact origin offices, vendors, and customers regarding incomplete information, shipment status, delays, or missing details.

- Follow up with carriers to confirm arrival times and notify customers of status.

- Obtain government agency releases, arrange delivery and receipt, and invoice accounts as required.

- Process Customs and Other Government Agency (OGA) releases, cargo delivery, and invoicing per company and customer standards.

- Identify and expedite transactions requiring special handling to ensure compliance.

- Investigate delays, problems, or irregularities and advise the supervisor promptly.

- Customer Service

- Provide excellent and timely service by keeping clients informed of shipment status and resolving inquiries effectively.

- Expand knowledge of processes and systems through self‑study and approved training.

- Improve proficiency in system features and maintain high service standards for internal and external customers.

- Perform additional duties as assigned.

Requirements

- Ability to read and interpret documents and write routine correspondence.

- Capable of communicating and interacting effectively with multi‑functional and diverse backgrounds and ability to speak effectively before groups of customers or employees.

- PC literate. Basic proficiency in Microsoft Office, internet, web‑based and job specific software applications.

- Ability to add, subtract, multiply and divide using units of CAD currency, weight, volume and distance measurements.

- Accurate typing skills and/or data entry skills.

- Gathers and analyzes information skillfully.

- Balances team and individual responsibilities, exhibits objectivity and openness to others' views.

- Consistently at work and on time.

- Must be able to read, write and speak English fluently.

Minimum

- Associate’s Degree in Logistics and Supply Chain Management, International Trade, Customs Compliance, or Business Administration.

- Minimum 4 to 6 years related experience.

Preferred

- Bachelor’s Degree in Transportation, Operations or Supply Chain Management or equivalent education and experience.

Travel

None

We offer

- Professional Development Opportunities

- Continuing Education

At CEVA we are committed to creating a safe and healthy work environment.

CEVA is an equal opportunity employer who agrees not to discriminate against any employee or job applicant and is committed to a diverse and inclusive workforce. Accommodations are available upon request for candidates with disabilities taking part in all aspects of the selection process. We thank all candidates for applying; however, only successful candidates will be contacted for an interview.

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