Manager, Employee Communications

What we offer

In addition to a competitive salary and a rewarding career where you can truly make a difference, we offer a comprehensive package that meets the various needs of our diverse employees, including:

- Ability to participate in inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities;

- Minimum four (4) weeks of paid annual vacation days, increasing with years of service

- Four (4) paid personal days;

- Defined benefit pension plan with OMERS, includes 100-per-cent employer matching;

- Health and dental benefits;

- Employee and family assistance program;

- Maternity and parental leave top up (93% of base salary);

- Training and development programs including tuition reimbursement of $1500 per calendar year;

- Fitness membership discount.

Hybrid Job:

This job offers the opportunity to work from home as part of a hybrid work arrangement. This arrangement will allow you to work some days at a TCHC work location and the rest of the time from home. The amount of time required to work at a TCHC work location is flexible, while considering operational and service delivery requirements.

Make a difference

Reporting to the Director, Communications and Content Strategy, this position leads a team that is responsible for managing corporate communications channels, producing corporate communications products and events, and maintaining editorial, design, quality control, visual identity and accessible communications standards for all employee communications. The position oversees the development, management and continuous improvement of tools, templates and practices that support effective and timely communications about Toronto Community Housing’s mission, vision, values, and corporate goals and priorities to staff.

What you’ll do

Manages corporate communications channels and products

- Manages and oversees print, electronic, and face-to-face channels and products to deliver communications to employees of Toronto Community Housing

- Leads the development of strategies to maximize the use and effectiveness of corporate communications channels and products

- Manages and oversees content for the company’s intranet site

- Provides strategic communications counsel to, and manages relationships with, the President and CEO, executive leadership team and senior managers, on corporate communications channels and products

- Monitors, measures and assesses the effectiveness of TCHC’s communications channels, vehicles and products

Oversees planning and production of corporate communications vehicles

- Manages the production of newsletters, reports and electronic publications for staff, tenant, stakeholder and broader public audiences

- Manages the creation of communications tools and templates to promote clear, effective, and timely corporate communications

- Manages planning and implementation of all-staff meetings and senior management events

Manages strategic and corporate communications services

- Provides strategic communications planning and management services at the direction of the Director to support TCHC’s strategic communications needs as required

- Manages the provision of professional corporate communication services, including writing and editing, translation and interpretation, graphic design, desktop publishing, web design, and production services, by an in-house team and by outside service providers as required

Manages corporate communications standards

- Upholds editorial, plain language, clear design and visual identity/branding standards; translation and interpretation standards; and accessible communications standards and commitments of Toronto Community Housing

Manages the Corporate Communications team

- Provides leadership to and manages the team

- Establishes and implements practices for the team

- Manages human resources for the team, including hiring, managing performance, supporting staff, and handling discipline

- Develops measurement tools to assess effectiveness of communications strategies and tactics developed by the team

- Provides input into the annual Strategic Communications budget and work plan

Other duties as assigned

- As assigned by the Director, provides communications management services on special projects to address urgent operational needs or corporate priorities

- May be required to perform the duties of the Director, as assigned during his or her absence

- May be required to act in the duties of other Strategic Communications managers as assigned during their absence

What you’ll need

- Bachelor’s degree and post-graduate certificate in Public Relations, Corporate Communications, Communications Studies, Marketing, Journalism or liberal arts (or other relevant program)

- Eight (8) years in the field of corporate communications, public relations, business writing, marketing communications or related fields, with at least two years of experience managing direct reports.

- Strong corporate communications experience in a complex environment

- Highly skilled at identifying and analyzing corporate communications opportunities and risks

- Demonstrated ability to analyze information, anticipate problems and opportunities, create and evaluate alternative solutions and make appropriate decisions and recommendations

- Demonstrated ability to network and build effective working relationships with executives, senior management, stakeholders and partners, and peers

- Highly skilled at writing, editing and producing corporate communications products (e.g., annual reports, newsletters, web copy, information articles)

- Excellent oral and written communication skills

- Demonstrated ability to deliver expected outcomes

- Good working knowledge of MS Office, Windows (Outlook, Word, Excel, PowerPoint) and Adobe Creative Suite.

- Good working knowledge of web analytics

What’s next

Once you apply, we’ll review your resume and cover letter to determine if your skills and experience match the qualifications for the role. Only qualified candidates will be contacted to move forward in the hiring process. If you are contacted, the process will include one or more interviews and/or assessments and reference checks.

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