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Shelter Coordinator
4 weeks ago
This position will provide direct support to community members using trauma-informed and culturally safe practices. During winter months (November – March 31), the Shelter Coordinator will lead the staff to accomplish set goals.
KEY DUTIES & RESPONSIBILITIES
- Provide direct support to community members accessing Siloam Mission's Drop-In services (i.e. meals, entrance, clothing);
- Provide leadership to the shelter team assigning breaks;
- Make capacity calls on a 1 to 20 ratio for the space each night based on staffing;
- Incorporate a Housing-Focused approach and monitor the Behaviour Based approach;
- Respond to emergency situations that occur in the shelter;
- Prepare and complete incident reports, daily logs, and other required documents and reports;
- Act as a liaison between the Shelter, Drop-In Team, and Management addressing ongoing questions and concerns;
- Support the training of newly hired team members;
- Lead daily de-briefs with the team;
- Assign tasks based on day-to-day priority when leading the team;
- Support the team in the daily clean-ups in the shelter area;
- Meet with Shelter Management to provide consistency in leadership and standards of work in the Shelter.
EDUCATION & EXPERIENCE
- Post-secondary education in relevant social services or equivalent relevant experience;
- 1-2 years of experience working with diverse populations or in a similar work setting;
- Experience and ability to lead a team and work collaboratively as part of a team.
KNOWLEDGE/SKILLS/BEHAVIORS
- Able to work with a diverse staff team and promote inclusion and cultural awareness in the workplace;
- Good understanding of colonization and its impact on Indigenous peoples;
- Certificates in NVCI, ASIST, CPR First Aid, Mental Health First Aid preferred;
- Experience working with HIFIS4 is an asset;
- Demonstrated understanding of the unique issues and barriers affecting those experiencing poverty and homelessness;
- Knowledge of community resources for homelessness, health, mental health, and substance use; and harm reduction;
- Knowledge of Housing First Principles and housing resources;
- Ability to mitigate and respond to threats to the safety and security of staff and community members;
- Ability to work within a harm reduction framework;
- Ability to communicate appropriate professional boundaries;
- Ability to lead a small team of volunteers;
- Ability to work in a fast-paced, high-pressure environment, and strong ability to make quick decisions;
- Excellent interpersonal skills and the ability to form relationships;
- Excellent critical thinking and problem-solving skills;
- Excellent written and oral communication skills;
- MS Office and data entry skills.
WORKING CONDITIONS
- Work requires standing and walking over extended periods of time;
- Periodically lifting of up to 50lbs occasionally;
- 12-hour shifts – exact hours bi-weekly;
- Overtime will be offered when necessary;
- Hazardous conditions could potentially include unpredictable or risky behaviors from community members.
RELATIONSHIP
- Works closely with Shelter Staff, Community Members, and various other departments of Siloam Mission.
WORKPLACE HEALTH & SAFETY
The incumbent contributes to making the organization safe for clients and staff and recognizes the importance of reporting unsafe situations and participating in follow-up reviews as a learning opportunity.
- Provides a safe environment by ensuring adherence to Workplace Safety and Health Regulations and Policies, Infection Control Guidelines, WHMIS, and Safe Work Procedures. Immediately investigates and recommends corrective action on any unsafe acts, work conditions, incidents, near misses, injuries, or illnesses;
- Demonstrates understanding of role and responsibilities in fire prevention and disaster preparedness and participates in safety and health training programs including the facility's Fire, Disaster and Evacuation Plan;
- Supports an environment which avoids, prevents, and corrects all activities or actions which may result in an adverse outcome in the delivery of services. Community Member safety is a standing item for all individual and departmental meetings.
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