Bilingual Program Facilitator

Job Category: Newcomer Services Requisition Number: PROGR001696 - Posted : November 14, 2025 >Full-Time - Salary: $52,145 CAD per year Locations Showing 1 location Description Overview The YMCA is a charity that has been helping Canadians improve their lives since the first Y opened in 1851. Y programs are offered at more than 1,700 locations across Canada and help more than 2.25 million people annually become healthier in spirit, mind, and body. The YMCA of the National Capital Region proudly serves people of all ages, backgrounds and abilities, and works to address critical social needs in our community. We are a leader and valued partner in creating a vibrant and healthy community where everyone belongs and can reach their full potential. This position requires a commitment to the Y mission and core values of responsibility, honesty, caring, respect, and inclusion, which form the foundation of all Y programs and services. Working for the Y Are you looking to use your skills and unique gifts to make a real difference in your community? The YMCA of the National Capital Region is a great workplace committed to diversity, equity, and inclusion, where different backgrounds, experiences, and identities are appreciated and celebrated. The YMCA provides hundreds of employees with meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities. We recognize the contributions of our staff through innovative practices, great benefits, and growth opportunities. Whether you are starting out in your career or a seasoned professional, you will find many exciting opportunities to achieve your personal and career goals. Vacancy Status: This job posting is for an existing vacancy. What do we offer? At the Y, you will be part of a vibrant and diverse network of people whose shared vision is to change lives and make our communities home to the healthiest children, teens, adults, and families. Our competitive wage and benefit package include: - Free YMCA gym membership - Discounted Y program fees (including health & fitness programs, child care, and camps) - Access to our YMCA Employee and Family Assistance Program (EFAP) including free, immediate, confidential assistance and counselling for you and your family members for mental and physical health, and financial advice, among other 12 suites of services - Health and Dental Insurance - Long-term Disability and Life Insurance - Access to our Canadian YMCA Retirement Fund pension plan - Up to 25 vacation days per year including two float days, and one birthday vacation - Maternity leave benefits for up to 18 months *Some benefits may vary based on employment terms What do you offer? Integrated Measurement for Performance, Review, and Enhanced Settlement Services (IMPRESS) is a new program aimed at strengthening the evaluation capacity of settlement organizations across Canada. The Program Facilitator is responsible for organizing and coordinating training sessions for service providers across Canada on evaluation tools and resources developed by the program. This role involves engaging with service provider organizations (SPOs) and newcomers to ensure active participation in program activities such as interviews, surveys, and focus groups. The Program Facilitator will provide assistance to SPOs in implementing evaluation tools, conduct outreach efforts to recruit SPOs and newcomer clients for participation, and support the onboarding of SPOs onto the automated evaluation platform, ensuring accessibility and usability. Additionally, the Program Facilitator will assist in developing and disseminating training materials, including pre- and post-training assessments, and facilitate knowledge mobilization activities such as webinars, community discussions, and outreach events to share project insights. This role also supports the formation and coordination of Advisory and Evaluation Committees, ensuring diverse representation from stakeholders, and provides ongoing follow‑ups with trained SPO staff to assess tool implementation and offer additional support. Some of the tasks of this position include: - Organizing and coordinating training sessions for service providers across Canada. - Engaging with service provider organizations and newcomers to ensure active participation in program activities. - Providing assistance to service provider organizations in implementing evaluation tools. - Conducting outreach efforts to recruit service provider organizations and newcomer clients for participation. - Assisting in developing and disseminating training materials. - Supports the formation and coordination of Advisory and Evaluation Committees. - Represents the program at sector events, conferences, and community meetings. What qualifications and abilities are we looking for? At the YMCA of the National Capital Region, we strive to ensure our employees are a fit based on their strengths, interests, and future goals. The successful candidate will have the following: Education - Post-secondary education or equivalent in a related field (social science, public policy, business, or equivalent) Language - Fluent in English and French, oral and written - Other languages are an asset Experience, Skills and Abilities - Experience in program coordination, outreach, facilitation, and training delivery - Ability to work with and build relationships with diverse clients, service providers, and community stakeholders - Demonstrated leadership and high level of judgement - Proficiency in Microsoft Office Suite - Excellent written and oral communication skills - High level of adaptability, problem‑solving and decision‑making skills Additional Requirements: - Applicants must already have a valid permit to work in Canada. - A Police Record check, not more than 6 months old is required. Police Records checks are reviewed on an individual basis and the offense(s) - if any - is considered in the decision‑making process in relation to the requirement of working with children, therefore not eliminating all candidates with a record from being offered a position. - Annually, staff must complete the mandatory training for the protection of Children & Youth and submit the certificate of completion. Core Competencies: - Organizational Awareness and Understanding: Demonstrates and promotes a personal understanding of and appreciation for the vision, mission, and values of the YMCA of the National Capital Region. - Planning and Organization: Ability to establish a clearly defined and effective course of action for self and others to accomplish short- and long‑term work goals. - Problem‑Solving: Ability to identify an issue, gather and process relevant information, determine possible solutions, select appropriate responses, and implement and evaluate them. - Communication and Interpersonal Skills: Ability to speak, write, listen, and secure information effectively in a variety of settings. Ability to cooperate with others to achieve results. Ability to create and build relationships inside and outside the organization. - Teamwork: Participates actively in a team for program quality and effectiveness. About diversity and inclusiveness at the Y: Inclusiveness is a part of our core values and we are committed to ensuring the diversity of the people and communities we serve and as well as our staff. We welcome candidates from racialized groups, invisible minorities, Indigenous People, women, persons with disabilities, persons who identify as 2SLGBTQ+. YMCA of the National Capital Region is committed to accessibility in employment and to ensuring equal access to employment opportunities for candidates, including persons with disabilities. In compliance with AODA, the YMCA will endeavour to provide accommodation to people with disabilities in the recruitment process upon request. If you are selected for an interview and require accommodation due to a disability during the recruitment process, please email peopleandculture@ymcaottawa.ca upon scheduling your interview. Statement on Use of Artificial Intelligence in Employment Decisions: At the YMCA, we are committed to maintaining a fair and equitable hiring process. We do not use artificial intelligence (AI) to screen, assess, or select applicants for any positions of employment. All employment decisions are made by our dedicated People and Culture team, ensuring that each candidate is evaluated on an individual basis with the utmost consideration for their unique qualifications and experiences. How to apply? All internal applicants must inform their supervisor of their intention to apply for the position. Thank you for your interest in joining the YMCA of the National Capital Region. We appreciate all applications. Due to the volume of applicants, we are only able to contact those selected for further consideration in the hiring process. The YMCA of the National Region is committed to being an Equal Opportunity Employer. #J-18808-Ljbffr