Help Desk Analyst
2 weeks ago
Helpdesk Analyst - *Banking experience required*
Rate: 20-23hr
Contract
About the Role
The Helpdesk position is crucial in providing exceptional support to our clients, ensuring their technical issues are resolved efficiently and effectively.
Responsibilities
- Respond to client inquiries and provide technical support.
- Diagnose and troubleshoot hardware and software issues.
- Document and track issues in the helpdesk system.
- Assist in the setup and configuration of new equipment.
- Provide training and guidance to clients on software usage.
Qualifications
- Bachelor's degree in Computer Science or related field.
- Relevant certifications (e.g., CompTIA A+, ITIL) are a plus.
Required Skills
- Strong problem-solving skills.
- Excellent communication and interpersonal skills.
- Proficiency in Windows and Mac operating systems.
- Experience with helpdesk software and ticketing systems.
Preferred Skills
- Knowledge of networking concepts.
- Familiarity with cloud services and applications.
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