Member Service Representative

2 weeks ago

Toronto, Canada JN Group Limited Full time

We are seeking a vibrant and enthusiastic talent for JN Bank - Toronto Reprenstative Office to provide quality customer service.The Member Service Representative (Casual) is also responsible for assisting members/ customers and identifying opportunities for referring members and customers to the products and services offered by the bank.

CONTRACT tYPE: Casual

KEY RESPONSIBILITIES

- Confirm receipt of referrals for product and service and contact the prospect.

- Promote good member and customer relations by developing rapport

- Inquiring and discussing the member/customer needs and priorities

- Providing information on our products and services that meet member/customer needs

- Referring members/customers to Service Representatives or other staff of the bank that can provide details that will give the member/customer full access to the products and services offered

- To provide information and service to all members of the JN Bank and all customers

- Confirm member/customer identification and determine business needs - Confirm member request and advise transaction that will be done to meet request

- Confirm transaction accuracy and completeness and check off all supporting documents - Invite member/customer to utilize other available channels for supporting similar requests

- Promote the use of other channels. - Direct supporting requests to other departments as needed and follow through to ensure member has access to the channel

- Provide information requested by member/customer and/or make referral to Officers of the bank as required.

- Follow through on requests to other branch to ensure that member has been dealt with in timely manner.

- Monitor Representative Office lobby facilities and phone answering support (including voice mail responses and phone prompts) to ensure that member and customer experience is meeting service level limits

- Report any issues affecting member or customer experience

- follow up on issue through to solution - Monitor members waiting in line or on the phone to ensure that wait times are not exceeding targets

- Work with supervisor to fast track service requests or schedule appointments with the members to reduce wait time

- Investigate account and request issues as required and provide updates on progress and details of solution to members/customers

- Assist in the preparation reports, as required - Prepare ad-hoc reports as required by current policy and procedures

- Maintain information to track achievements against office objectives and report on such performance as required.

Requirements

REQUIRED QUALIFICATIONS & EXPERIENCE

- Bachelor's Degree in Business Administration or related qualification

- A minimum of one year experience within a financial institution

- Must be eligible to work in Canada

PERSONAL ATTRIBUTES

- Communicates effectively – written and oral

- Displays professionalism, dependability, integrity, trustworthiness combined with a cooperative attitude

- Functions effectively in a team environment with ability to lead and develop others

CLOSING DATE FOR APPLICATIONS: DECEMBER 11, 2025
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