Member Service Representative
4 weeks ago
We are seeking a vibrant and enthusiastic talent for JN Bank - Toronto Reprenstative Office to provide quality customer service.The Member Service Representative (Casual) is also responsible for assisting members/ customers and identifying opportunities for referring members and customers to the products and services offered by the bank.CONTRACT tYPE: CasualKEY RESPONSIBILITIESConfirm receipt of referrals for product and service and contact the prospect.Promote good member and customer relations by developing rapportInquiring and discussing the member/customer needs and prioritiesProviding information on our products and services that meet member/customer needsReferring members/customers to Service Representatives or other staff of the bank that can provide details that will give the member/customer full access to the products and services offeredTo provide information and service to all members of the JN Bank and all customersConfirm member/customer identification and determine business needs - Confirm member request and advise transaction that will be done to meet requestConfirm transaction accuracy and completeness and check off all supporting documents - Invite member/customer to utilize other available channels for supporting similar requestsPromote the use of other channels. - Direct supporting requests to other departments as needed and follow through to ensure member has access to the channelProvide information requested by member/customer and/or make referral to Officers of the bank as required.Follow through on requests to other branch to ensure that member has been dealt with in timely manner.Monitor Representative Office lobby facilities and phone answering support (including voice mail responses and phone prompts) to ensure that member and customer experience is meeting service level limitsReport any issues affecting member or customer experiencefollow up on issue through to solution - Monitor members waiting in line or on the phone to ensure that wait times are not exceeding targetsWork with supervisor to fast track service requests or schedule appointments with the members to reduce wait timeInvestigate account and request issues as required and provide updates on progress and details of solution to members/customersAssist in the preparation reports, as required - Prepare ad-hoc reports as required by current policy and proceduresMaintain information to track achievements against office objectives and report on such performance as required.RequirementsREQUIRED QUALIFICATIONS & EXPERIENCEBachelor's Degree in Business Administration or related qualificationA minimum of one year experience within a financial institutionMust be eligible to work in CanadaPERSONAL ATTRIBUTESCommunicates effectively – written and oralDisplays professionalism, dependability, integrity, trustworthiness combined with a cooperative attitudeFunctions effectively in a team environment with ability to lead and develop othersCLOSING DATE FOR APPLICATIONS: DECEMBER 11, 2025 #J-18808-Ljbffr
-
Member Service Representative
7 days ago
Toronto, Canada DUCA Financial Services Credit Union Ltd. Full time**Why DUCA?** - We’re a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to...
-
Member Service Representative
22 hours ago
Toronto, Canada Duca Full time**Member Service Representative** DUCA is currently looking for a full-time Member Service Representative (MSR) to join our dynamic CBC branch! **Branch Hours** Mon to Wed: 9:30 am to 5:00 pm Thur: 9:30 am to 7:00 pm Fri: 9:30 am to 5:00 pm **Job Purpose & Summary** Reporting to the Branch Manager, the Member Servcie Representative provides outstanding...
-
Member Service Representative
5 days ago
Toronto, Canada DUCA Financial Services Credit Union Ltd. Full time**Member Service Representative (Full-time)** DUCA is currently looking for a full-time (38 hours per week) Member Service Representative (MSR) to join our dynamic Richmond Hill branch! The Member Service Representative (MSR) is passionate about delivering outstanding service to customers, known as Members. We are looking for driven, organized individuals...
-
Member Service Representative
2 weeks ago
Toronto, Canada DUCA Financial Services Credit Union Ltd. Full time**Member Service Representative (Full-time)** DUCA is currently looking for a full-time (38 hours per week) Member Service Representative (MSR) to join our dynamic Willowdale branch! The Member Service Representative (MSR) is passionate about delivering outstanding service to customers, known as Members. We are looking for driven, organized individuals who...
-
Member Service Representative
2 weeks ago
Toronto, Ontario, Canada DUCA Financial Services Credit Union Ltd. Full timeWhy DUCA?We're a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to serve.We...
-
Member Service Representative
2 weeks ago
Toronto, Ontario, Canada DUCA Credit Union Ltd. Full timeWhy DUCA?We're a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to serve.We...
-
Member Service Representative
23 hours ago
Toronto, Canada IC Savings Full time**Company Overview** **Who are we looking for?** We are seeking experienced customer service professionals to join our team as Member Service Representatives (MSR). An important part of our retail branch team, the MSR is the face of our brand on the front line. With each and every interaction, the MSR delivers exceptional and personal service to our...
-
Member Service Representative
2 weeks ago
Toronto Willowdale Branch Toronto, Ontario, Canada DUCA Financial Services Credit Union Full timeWhy DUCA? We're a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to...
-
Member Service Representative
2 weeks ago
Toronto Willowdale Branch Toronto, Ontario, Canada DUCA Financial Services Credit Union Full timeWhy DUCA? We're a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to...
-
Member Service Representative
4 weeks ago
Toronto, Canada JN Group Limited Full timeWe are seeking a vibrant and enthusiastic talent for JN Bank - Toronto Reprenstative Office to provide quality customer service.The Member Service Representative (Casual) is also responsible for assisting members/ customers and identifying opportunities for referring members and customers to the products and services offered by the bank.CONTRACT tYPE: Casual...
