Member Service Representative
2 weeks ago
We are seeking a vibrant and enthusiastic talent for JN Bank - Toronto Reprenstative Office to provide quality customer service.The Member Service Representative (Casual) is also responsible for assisting members/ customers and identifying opportunities for referring members and customers to the products and services offered by the bank.CONTRACT tYPE: CasualKEY RESPONSIBILITIESConfirm receipt of referrals for product and service and contact the prospect.Promote good member and customer relations by developing rapportInquiring and discussing the member/customer needs and prioritiesProviding information on our products and services that meet member/customer needsReferring members/customers to Service Representatives or other staff of the bank that can provide details that will give the member/customer full access to the products and services offeredTo provide information and service to all members of the JN Bank and all customersConfirm member/customer identification and determine business needs - Confirm member request and advise transaction that will be done to meet requestConfirm transaction accuracy and completeness and check off all supporting documents - Invite member/customer to utilize other available channels for supporting similar requestsPromote the use of other channels. - Direct supporting requests to other departments as needed and follow through to ensure member has access to the channelProvide information requested by member/customer and/or make referral to Officers of the bank as required.Follow through on requests to other branch to ensure that member has been dealt with in timely manner.Monitor Representative Office lobby facilities and phone answering support (including voice mail responses and phone prompts) to ensure that member and customer experience is meeting service level limitsReport any issues affecting member or customer experiencefollow up on issue through to solution - Monitor members waiting in line or on the phone to ensure that wait times are not exceeding targetsWork with supervisor to fast track service requests or schedule appointments with the members to reduce wait timeInvestigate account and request issues as required and provide updates on progress and details of solution to members/customersAssist in the preparation reports, as required - Prepare ad-hoc reports as required by current policy and proceduresMaintain information to track achievements against office objectives and report on such performance as required.RequirementsREQUIRED QUALIFICATIONS & EXPERIENCEBachelor's Degree in Business Administration or related qualificationA minimum of one year experience within a financial institutionMust be eligible to work in CanadaPERSONAL ATTRIBUTESCommunicates effectively – written and oralDisplays professionalism, dependability, integrity, trustworthiness combined with a cooperative attitudeFunctions effectively in a team environment with ability to lead and develop othersCLOSING DATE FOR APPLICATIONS: DECEMBER 11, 2025 #J-18808-Ljbffr
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