Audi Service Manager

2 weeks ago

Caledon, Canada Bramgate Automotive Inc Full time

**AUDI SERVICE MANAGER - AUDI BRAMPTON**

**The Role**

**Are you an experienced Automotive Service Manager looking to take the next step-up in your career? If so, we have a new challenge for you.**

Audi Brampton opened in 2017. Our facility is in the Mayfield Auto Mall. We are seeking a motivated team member to join our Service Department. We have equipped work bays, customer lounges, and digital tools to facilitate premium client experiences and are prepared to leverage these resources to grow into the destination of choice for Audi Sales, Service and Parts in the northern and Greater Toronto Area. If you are a self-motivated, customer focused individual looking to take your career to the next level, keep reading

**Our Company**

Bramgate Automotive Inc. has been in business since 1967. We celebrate diversity and we encourage growth within our growing organization. Give us your best and we will give you ours
- **Our vision is to make every customer experience easy, efficient, and enjoyable.**_

We are the proud winner of:

- Canadian AutoWorld Employer of Choice (CAWEOC) Award - 2020 and 2023
- Canada’s Top 25 Best Dealership to work for by Automotive News - 2018 and 2019.

**The Benefits**
- Outstanding leadership and support
- Professional training and processes
- Benefit package, life, dental, health, RRSP, pension plan and Employee Assistance Program
- Collegial workplace atmosphere
- State-of-the art facility. Air-conditioned spaces
- Career advancement opportunities

**Key Responsibilities**:
At Audi Brampton, we are committed to providing outstanding service experience to our valued customers. The Audi Brampton Service Manager is responsible for hands-on involvement in ensuring that the daily inventory of technicians’ time is consistently sold to service customers. As a high-performance team leader, they will manage an effective and profitable service department through recruitment and coaching of a highly trained staff, controlling all costs, retaining customers through effective business strategy, meeting and exceeding customer expectations, reaching critical goals for the dealership, and maintaining all applicable records. Above all else, the Service Manager must ensure that all customers are provided with a consistent high level of customer service that is in line with the Bramgate Automotive Inc. values. This position is accountable for the effective operations of Concierges, Front Service Advisors, Service Shop and Technicians, and Car Wash Departments.

**Duties and Responsibilities**:
Customer Experience
- Establishes and maintains good working relationships with internal and external customers to encourage repeat and referral business.
- Ensures that customer complaints are handled tactfully, promptly, and with genuine concern; handles all customer complaints or inquiries regarding the servicing of a vehicle; handles customer complaints immediately and according to dealership's guidelines.
- Creates an environment where customers are regularly kept aware of the status and condition of their vehicle during and in between visits.
- Takes the initiative to exceed customer satisfaction, even if it requires overcoming obstacles.
- Ensures that every customer encounter is consistent with the Bramgate Automotive Group promise to make every experience Easy, Efficient, and Enjoyable.
- Ensures that all customers are greeted promptly upon arrival and given fair estimates of costs and time required for repairs and maintenance.
- Regularly greets customers and is available to assist in service, parts or sales departments.
- Fully understands expectations regarding the use of customer service vehicles and organizes the resource accordingly.
- Enforces that loan car usage and return is monitored and that these vehicles are prepared, serviced and clean to always be ready for use.
- Negotiates and acts as the liaison with Audi Canada customer service and roadside assistance.
- Establishes and maintains a follow-up system with all customers to confirm satisfaction with the service experience.
- Fully understands and complies with the customer service measurements used in the Audi Canada network.
- Develops and implements a marketing plan in coordination with the Marketing Manager that promotes new and repeat business.
- Identifies, recommends and supports opportunities for methods/process creation and improvement.
- Ensures that the customer waiting areas are kept clean and that refreshments or other amenities are kept well stocked and/or functioning as intended.
- Always maintains a professional appearance.

Workforce Development
- Utilizes the Bramgate Automotive processes to select and hire new employees.
- Hires, trains, motivates, counsels, and monitors the performance of all service department staff.
- Develops a team atmosphere within the department.
- Is mindful of self-development needs and discusses them with the Dealer Principal and General Manager.
- Direct and schedules the activities

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