Information Technology On-site Support Technician

4 weeks ago


Hamilton, Canada Pipeline Studios Full time

**Responsibilities**:

- Assist in operating the help-desk, conducting follow-ups and managing tickets
- Creating and maintaining user and partner accounts as required
- Follow diagrams and written instructions to repair a fault or set up a system as well as

maintain and update procedures
- Maintain and update inventory
- Demonstrate a proactive approach to disaster prevention, best practices, and recovery

strategies
- Recommend new ways to implement and deploy technology, secure systems and enhance

productivity
- Monitor and maintain servers and systems infrastructure
- Other duties as required

**Qualifications and Skills**
- Completion of a post-secondary Information Technology, Computer Science, or similar

program
- Knowledge of networking, switches and routing technologies an asset
- Experience with Active Directory
- Knowledge of Windows/Linux operating systems
- Experience with VPN protocols
- Knowledge of programming languages such as Python is an asset
- Strong minute/note-taking skills
- Excellent written and verbal communication skills
- Ability to work independently, with impeccable multi-tasking skills
- High degree of integrity and confidentiality when dealing with sensitive information and

materials
- A team-oriented mentality with a friendly, positive and professional attitude

**Job Types**: Full-time, Fixed term contract
Contract length: 8 months

**Salary**: From $18.00 per hour

Schedule:

- Monday to Friday

Work Location: In person

Expected start date: 2023-09-05



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