Customer Service Representative

1 month ago


Virden, Canada Wolverine Supplies Full time

Overview:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support. This is a great opportunity to join a dynamic and growing company in the Virden area.

**Responsibilities**:

- Provide accurate and timely information regarding products, services, and company policies
- Analyze customer needs and recommend appropriate solutions or products
- Process sales orders and ensure accurate data entry
- Handle customer complaints or concerns with professionalism and empathy
- Maintain customer records and update information as needed
- Collaborate with other departments to ensure customer satisfaction
- Meet or exceed performance goals and targets

**Skills**:

- Bilingual proficiency in English and another language is a plus
- Excellent communication skills, both verbal and written
- Strong phone etiquette and active listening skills
- Ability to analyze customer inquiries and provide effective solutions
- Sales experience or ability to upsell products is desirable
- Accurate data entry skills with attention to detail
- Strong problem-solving abilities
- Prior experience in customer service or related field is preferred

**Job Types**: Full-time, Permanent

**Salary**: $41,600.00-$52,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Overtime pay

**Education**:

- DCS / DEC (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (required)

Work Location: In person

Application deadline: 2024-04-26
Expected start date: 2024-04-29



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