Employee Experience Operations Partner

3 months ago

Etobicoke, Canada Meridian Credit Union Full time

At Meridian, our aspiration is to integrate our purpose into everything we do for people, the planet, and communities. Our vision is to be recognized as an inclusive, transparent and people focused financial partner. We believe that our greatest opportunity is to create opportunity._

**About This Opportunity**

Responsible for representing the Employee Experience Operations team in a generalist capacity and for maintaining and improving overall efficiencies and effectiveness of internal processes and services. Works with the Manager, Employee Experience Operations and Payroll Specialists to consistently deliver exceptional service within stated agreements to all employees and external contacts.

**Key Responsibilities**:
**Internal Operations**
- Maintains the file management of all HR records including policy and legislative requirements
- Support the recruitment function with responsibility over the administration of the onboarding process for all new hires within prescribed timelines
- Maintains a continual focus on process optimization with an accountability to discover and suggest enhancements
- Work with benefits provider to ensure accurate and timely administration of benefits options for eligible employees including enrolments and managing employee changes

**HRIS Application**
- Lead the maintenance of Human Resources Data Warehouse by processing all HRIS updates, including new hires, terminations and all internal changes, including personal and employment information, work/study permit documentation
- Process all benefit enrolments, benefit updates including changes to coverage and adding/removing dependents, updates to beneficiaries, termination of coverage and extensions of benefits
- Manage underwriting requests and approvals
- Manage overage dependent declarations
- Process Pension and SERP contribution files
- Reconcile and submit invoicing for AD&D, Insured Billing, ASO/HAS, Morneau Shepell
- Ensure the timely and accurate entry of employee information
- Ensure that all employee changes are in compliance with Meridian’s policies and procedures
- Develop and implement processes and procedures for the seamless and accurate execution of HRIS management reporting and employee database maintenance

**HRIS Reporting**
- Creates and distributes standardized reports as required on a regular basis making suggestions for report enhancements
- Ensures the accuracy and consistency of data within HRIS, which is crucial for generating precise reports, metrics, and analytics

**Payroll Support**
- Consult and train employees and management in the usage of the Time & Attendance module
- Coordinate the data flow between HRIS and Time & Attendance to ensure accurate and timely payroll calculations
- Support the Payroll Specialists in all payroll and HRIS matters, including year-end functions and projects
- Monitor employee access to the HRIS system
- Participate in all audit procedures of the HR Operations team as directed by the Manager, Employee Experience Operations.

***

**HR Relations**
- Maintains a high level of communication and guidance with employees and managers which includes informing and interpreting HR and policy related issues and adding value by providing a high level of internal customer service
- Maintains strict confidentiality and discretion in all areas of work concerning staff and HR issues
- Acts as a reliable resource and member of a unified team to continually enhance the department’s ability to develop careers, and enhance the overall employee experience at Meridian

**Knowledge, Skills, and Abilities**:

- Knowledge of all HR policies & procedures, and all relevant legislation
- Ability to communicate complex issues to a varied audience in a comprehensive manner, with a consistent focus on service
- Commitment to the ongoing enhancement of skills and knowledge supported by a learning environment
- Ability to adapt to changing business needs and provide innovative reporting solutions
- Strong, proven, superior computer skills, including Microsoft Excel at an advanced level with the ability to present data for analysis and interpretation for a variety of purposes and audiences. Microsoft Word at an advanced level
- Proven time management ability, meticulous work habits and record keeping, for duties characterized by frequent change and non-negotiable deadlines
- Courteous professional, with the ability to work as an independent contributor and a positive team member

**Education, Designations, Training, and Experience**:

- Post-secondary education in Human Resources or Business Administration, or equivalent work experience.
- Minimum 2 years HR Professional experience preferred in a similar role or service experience within Meridian.

**Office Location: 3330 Bloor Street West, Toronto** **OR** 75 Corporate Park Drive, St. Catharines.**
**This is a hybrid work opportunity.**
- Meridian has a remote work policy that allows flexibility for employees to work remotely but also requ

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