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Cashier/customer Service Representative

7 months ago

Victoria, Canada Women in Need Community Cooperative Full time

**Job Title: Cashier / Customer Service Rep**

Victoria Women In Need Community Cooperative (WIN) is a non-profit community service cooperative that provides programs to support women, trans, non-binary, and Two-Spirit people along their journey between crisis, self-sufficiency, and wellness. We run 5 resale shop locations as well as an online shop to be able to support us in funding our programs and operations.

Type of Position: Part time (Sunday & Monday)

Hours per week: approx. 14 hours (Sunday 6 hours, Monday 6-8 hours)

Location: Unit 2, 310 Goldstream Victoria, BC V9B 2W3

**This is a hands-on position that is responsible for**:

- Providing excellent customer service; greeting customers, making recommendations, and helping them to locate the right merchandise.
- Building relationships, assisting customers with shopping and creating a positive retail environment, and dealing with issues as they arise.
- Undertaking duties in all areas of the store including cash, merchandising, rotating stock, putting stock back on the sales floor, and maintaining a clean and orderly store
- Being part of ensuring that all health and safety procedures are being followed
- Contributing to a supportive and inclusive team and work environment
- Being part of ensuring that the store meets performance goals
- Contributing to building and maintaining a positive and cooperative team working environment
- Ensuring all WIN policies and procedures are carried out effectively
- Maintaining high store standards and expectations

**Skills and Experience required**:

- Previous direct customer service experience, ideally in a retail environment
- Resourceful, positive attitude, and an excellent communicator.
- Excellent customer service skills, able to answer questions in a friendly and positive manner
- Well organized with good attention to detail
- Knows about and values the work that WIN does in the community - must have an understanding of what WIN is all about.
- Ability to communicate respectfully, both verbally and written.
- Able to build empowering relationships with customers, donors, and Program Participants that reflect WIN’s values and vision.
- Positive attitude and good problem solver
- Accurate and dependable in working with cash/point of sale system.
- Able to work independently and as part of a team.

**Job Type**: Part-time
Part-time hours: 15-20 per week

**Benefits**:

- Dental care
- Store discount
- Vision care

Flexible Language Requirement:

- French not required

Shift:

- 8 hour shift

Ability to commute/relocate:

- 310 Goldstream Victoria, BC V9B 2W3: reliably commute or plan to relocate before starting work (required)

**Experience**:

- sales: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person