Guest Service Agent

2 weeks ago

Oakville, Canada Holiday Inn Oakville @ Bronte Full time

**COMPANY DESCRIPTION**:
**JOB PURPOSE**:
The Front Desk is often the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassure guests that they’ve made the right choice to stay with us. To deliver a great guest experience - a Guest Services Representative will check in and out guests efficiently, and make sure they have all they need for a great stay.

**Responsibilities and Duties**
- Reports to work well groomed, in a clean, proper uniform, and at all times practices good personal hygiene.
- Operates the front office computer systems, posts all guest charges and payments incurred during shift, and balanced shift totals, by department, to back up documents.
- Prepares guest keys using key envelopes.
- Ensures all guest registration cards are correctly completed and filed by room number.
- Checks guests in: greets guest, gets name, finds reservation, room type etc. Confirms room rate with guest, checks authorization of credit card.
- Responds to any questions, provides maps and information as needed such as local restaurants, entertainment and attractions.
- Performs check out tasks: including confirming billing, taking payment, asking for future reservations and printing receipts.
- Takes reservations on the phone. Identifies callers and explains special programs as appropriate. Books appropriate and best rate (Signature Program, GSA average is consistent and mandatory).
- Maintains cashier float as supplied, provides currency exchange for guests and prepares cash deposit. Reports any overages and shortages on a daily basis.
- Communicates with housekeeping in order to deal with early check-ins, late check-outs, day rooms, unexpected departures, stay-overs and room changes.
- Programs wake -up calls.
- Follows rules and regulations of the hotel.
- Performs additional duties assigned by Management.

**Qualifications and Skills**

**JOB REQUIREMENTS**:

- 1-2 years previous front office experience is preferred.
- Opera experience is an asset.
- Must possess strong organizational and time management skills.
- Must possess an outstanding level of customer service with a guest focus, be punctual, well-organized and have a keen eye for detail.
- Must have excellent attention to details.
- Must be able to stand for long periods of time

**Benefits**:

- Extended health care
- Dental care
- Vision care

**Job Types**: Full-time, Part-time

**Salary**: $17.00-$18.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- Overtime
- Weekend availability

Supplemental pay types:

- Overtime pay

**Experience**:

- Hotel experience: 1 year (preferred)

Work Location: One location

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