Service Delivery Representative

4 months ago

Cambridge, Canada Air Liquide Full time

At VitalAire we believe in patient-centered care and innovation. We’re on a mission to help transform healthcare for the better. From advancement and digitization of our tools, products, and systems, to forging meaningful relationships with our patients. VitalAire is Canada’s leading provider of sleep apnea tests, treatments and home oxygen services. We partner closely with the healthcare community to deliver an exceptional patient experience that supports health, wellness and collaborative medicine. Ready to be part of this global family of companies making a difference in the quality of life for patients around the world?

**How will you CONTRIBUTE and GROW?**:
Company Information

VitalAire Canada is the Canadian home healthcare subsidiary of Air Liquide, the world leader in gasses, medical technologies and services for Industry and Healthcare. VitalAire empowers patients who have sleep apnea or require home oxygen therapy through ongoing respiratory support and compliance.
**_Here is what you will do _**

**VitalAire is currently recruiting a highly energetic and motivated Service Delivery Representative for our **Cambridge branch. The Driver transports cylinders, medical products and equipment to and from clients and institutions while adhering to all safety protocols and processes while providing outstanding customer service. May involve teaching customers on use and troubleshooting of home equipment, set-up and testing of equipment.**
- **Contributes to a safe working environment by participating in safety activities**
- **Determines condition of vehicle by inspecting vehicle before and after use; logging inspection**
- **Ensures correct loading of vehicle by identifying product requirements for the day; and loading product or material in compliance with safety**
- **Ensures operation of medical equipment by completing preventative maintenance requirements; following manufacturers’ instructions; troubleshooting malfunctions**
- **Documents client care and services by completing delivery records**
- **Meets client's needs by delivering products according to the daily schedule**
- **Ensures the operation of the vehicle by following preventative maintenance requirements**
- **Maintains safe vehicle operation and protects load by complying with organization policies, procedures, highway rules and regulations**
- **Ensures a safe supply of gasses or liquified products to clients by transporting oxygen and other cylinders according to procedures and regulations**
- **Provides after hours service to clients by participating in branch on-call rotation**

**_________**:
**Are you a MATCH?**:
**_Here is what you will need _**
- **High School Diploma and or equivalent experience for position**
- **1-2 years of experience with customer service oriented functions**
- **Applicable Valid Driver's License with minimum 3 recent years (within the last 10) of professional driving experience**
- **Clean driver’s abstract**
- **TDG experience**
- **Ability to lift up to 50-60 pounds unassisted**
- **Strong written and oral communication skills (verbal and written) in English**
- **Basic computer skills and understanding of logistics software**
- **Willingness to learn and understand oxygen equipment used in the field**

**Additional Information**

**Our Differences make our Performance
**At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

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