Reservations Agent
3 weeks ago
The Oak Bay Beach Hotel, recently named **the #1 hotel in Canada** by Condé Nast, is known as both a luxury destination in Victoria and an amazing place to work In addition to a rewarding career, our team members receive countless perks such as complimentary parking, health benefits, a daily staff meal plan, birthday and Christmas bonuses, staff parties, awards, and more. If you are interested in joining our team then we have a fantastic opportunity for you.
**Reservations Agent**
The Reservations Agent provides reservation support to the Rooms Division Manager through both daily requirements and project work. The position requires someone who is hospitable, friendly and outgoing with a focus on guest service.
**Responsibilities**:
- Up-sell rooms where possible to maximize revenues
- Accurately enter all reservations and rooming lists into the property management system.
- Process cancellations, revisions and information updates or changes.
- Ensure all extranet sites are accurately updated with confirmation numbers in a timely manner.
- Provide accurate information about the city and surrounding attractions when asked by guests.
- Responsible for communicating with guests prior to their stay confirming details and taking the opportunity to enhance the guest experience.
- Handle all guest interactions with the highest level of hospitality and professionalism.
- Participate in package development and implementation.
- Stay apprised of current rates, rate changes and all hotel promotions.
- Investigate rate discrepancies and report finding to Reservations Manager.
**Qualifications**:
- Experience in Hotel reservations preferred.
- Experience with a hotel PMS preferred
- Experience in sales an asset.
- Demonstrated strong leadership, team, and communication skills are essential.
- Strong knowledge of MS Office.
- Previous experience using a Hotel reservation/booking system
**Job Types**: Full-time, Permanent
**Salary**: $23.23 per hour
**Benefits**:
- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Tuition reimbursement
- Vision care
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Weekends as needed
Supplemental pay types:
- Commission pay
- Overtime pay
**Experience**:
- luxury hospitality: 1 year (preferred)
- hotel guest services: 1 year (preferred)
Work Location: In person
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