Support Professional

3 months ago

Ottawa, Canada Ericsson Full time

**About this opportunity**:
Are you a highly detailed person who’s not afraid of digging into the data and problem solving? Do you love working with customers in fast paced environment? Ericsson is this place, and we have an exciting opportunity for you in a fast-paced, highly collaborative technical environment Design your future at Ericsson
We are now looking for a Services Professional, who will be responsible analyze & troubleshoot tickets coming in from North American customers.

**What you will do**:

- Perform trouble shooting on Customer UDM and/or IMS core domain issues/CSRs
- Deliver Remedy/Resolution and analysis for the UDM and/or IMS nodes (HSS, CUDB, IPWORKS, SAPC, EDA, DSC, CSCF, SBG,TAS etc)
- To be able to work on Integration of UDM and/or IMS products
- Provide solution level support to customers
- Be on call 24/7 on rotation basis to handle customer issues, escalations and/or Emergencies
- Be willing to travel to Customer sites on need basis for local support activities
- Be able to work on Ericsson standard support tools for tickets such as CSR (Customer Service Request), MHWEB, Metis & JIRA
- Provide feedback to R&D
- Stay abreast of on new technology/technical areas and share information about solution to enable customer competence build

**The skills you bring**:

- Bachelor of Science/Engineering or equivalent
- Expert technical knowledge on Core domain nodes: (3+ years of experience)
- Extensive experiences on support services and operations (3+ years)
- Good hands on experience on virtualized & Cloud-Native environments
- Scripting Knowledge
- Excellent ability to expertly represent Ericsson in customer environment
- Proven ability to work and to make decisions independently and under time pressure
- Articulate technical issues in clear and understandable manner
- Excellent Collaboration Skills
- Superb Communication Skills
- Coaching & Mentoring Skill
- Willingness to travel on short notice

**What happens once you apply?**

Click Here to find all you need to know about what our typical hiring process looks like.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.

**Primary country and city**: Canada (CA) || Ottawa

**Job details**: Support Engineer

**Job Stage**: Job Stage 5

**Primary Recruiter**: Siham El Mellouki

**Hiring Manager**: Vishal Gupta

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