Virtual Health Support Technician

2 weeks ago


New Glasgow, Canada Pictou Antigonish Regional Library Full time

**Duties and Responsibilities**
- Provides telephone or online support for staff in situations where they need help in assisting a member of the public.
- Coordinates and carries out one-on-one training for those who require a greater level of introduction or support for Virtual Care.
- Regularly communicates with regional library staff to gather feedback and improvements.
- Working with the regional library technical support, ensures all software and equipment is up-to-date and working at all times.
- Ensures feedback and statistics are gathered and reported to support research efforts.
- Works directly with the Community Technology Manager, and liaises with the assigned contact at Nova Scotia Health and IWK Virtual Care.
- May be asked to assist in promotion of the service to appropriate users.
- Stays current with technology trends and participates in training as assigned.
- Participates in regular meetings with Community Technology Manager and Virtual Care staff.
- Other duties as required.

**Education**

Minimum Grade 12

**Experience**

**Requirements**:
Valid drivers license
Clean drivers abstract
Reliable transportation

**Job Types**: Full-time, Fixed term contract

**Salary**: $16.75 per hour

Schedule:

- Monday to Friday



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