Customer Experience and Brand Outreach Specialist

3 weeks ago

Moncton, Canada Eclair Lips Inc. Full time

Join Eclair Lips Inc., the fun and passionate handmade lip balm company, as a bilingual Customer Experience and Brand Outreach Specialist. If you're an experienced customer service guru with social media skills and a passion for spreading happiness, this role is perfect for you

**RESPONSIBILITIES**
- Be the friendly face and caring voice of Eclair Lips Inc. Handle customer inquiries with confidence and kindness, leaving a positive impression.
- Take charge of our online community. Engage with followers, respond to comments, and create an interactive experience.
- Build a passionate army of brand ambassadors. Develop and manage an engaging brand rep program, empowering advocates to promote our products.
- Connect with influential voices to expand our reach. Forge partnerships, coordinate product samples, and enhance brand visibility.
- Craft captivating stories for the press. Write compelling press releases, pitch to media outlets, and generate brand exposure.

**REQUIRED SKILLS**
- Customer service experience with focus on exceptional service. Beauty or consumer product industry experience is a plus.
- Fluent in French and English, engaging diverse customers and community.
- Experience using Gmail, Google Docs and Google Sheets
- People-centric with outstanding interpersonal skills, confidently handling customer queries with empathy.
- Extroverted and adept at fast-paced, high-engagement social media environments.
- Skilled in managing online trolls, turning negatives into positives.
- Self-motivated, independent decision-maker with excellent judgment and problem-solving skills.

**NICE TO HAVE SKILLS**
- Experience in influencer outreach, coordinating product samples for review.
- Familiarity with press release writing and media relations.

**HOW TO APPLY**

If you're passionate about customer service, social media, and spreading unexpected happiness, we would love to hear from you.
- why you’d like to join our team
- any relevant experience you may have
- and please, attach a great meme

While we would love to respond to every single applicant, only those selected for an interview will be contacted.

**Job Type**: Part-time
Part-time hours: 20 per week

**Salary**: $17.00-$20.00 per hour

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Moncton, NB E1E 3Y8: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 2 years (required)

**Language**:

- French and English (required)

Shift availability:

- Day Shift (required)

Work Location: In person

Application deadline: 2023-06-09

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