Customer Service Agent
4 weeks ago
**Who we are**:
For more information about us, please click the link below:
**Why work with us?**
- Monday-Friday operation
- Internal career/growth opportunities
- 3 weeks of vacation
- Medical & dental benefits
- RRSP match
- Open office & inclusive environment
**Responsibilities**:
- Monitor, correct and guarantee sales forecast information updated in the system;
- Supply coordination; intervention ensuring that the contribution of the remaining areas of the supply chain (Procurement, Purchasing, R&D, Production, Quality) is focused on customer response
- Keeping the customer updated on all processes related to the supply plan;
- Insertion and monitoring of customer complaints; ensure the closure and response to the customer in a timely manner
- Inform the commercial manager of supply failures
- Reception and launch of orders in the computer tool “order management”
- Change orders by classifying the respective reasons
- Critical analysis of orders received, informing the Client Agent of unusual situations
- Issuing invoices and other documents related to Frulact's commercial transactions, namely the respective support to export processes
- Proceed to the customer service file
- Reception and launch of orders in the computer tool “order management”
- Change orders by classifying the respective reasons
- Critical analysis of orders received, informing the Client Agent of unusual situations
- Issuing invoices and other documents related to Frulact's commercial transactions, namely the respective support to export processes
- Other duties as assigned
**Requirements**:
- Minimum 1 year in a customer service role
- College diploma in Business or Administration field
- Customer Service training considered an asset
- English proficiency is mandatory; French considered an asset
- Computer proficiency in MS Office; SAP considered an asset
- Frulact Canada is committed to supporting AODA standards and requirements. Any applicant that requires any form of accommodation during the recruitment and placement process are to advise accordingly._
**Job Types**: Full-time, Permanent
**Benefits**:
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
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