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Customer Service Representative

4 months ago

Kingston, Canada St. John Council for Ontario Full time

**St. John Council for Ontario (SJCO) is a voluntary agency dedicated to improving the health, safety and quality of life of Canadians through training and community service. We are currently seeking a confident, energetic Customer Service Representative to join our Kingston Branch.**

**Responsibilities**:

- Handle inbound and outbound customer calls in a professional and courteous manner**:

- Provide accurate and timely information to customers regarding products, services, and order status**:

- Resolve customer complaints or issues by investigating problems, developing solutions, and making recommendations to management**:

- Maintain customer records by updating account information and documenting interactions**:

- Follow communication procedures, guidelines, and policies to ensure customer satisfaction**:

- Analyze customer needs and recommend appropriate products or services**:

- Reconcile payment information appropriately and maintain accurate records in Microsoft D365 database.**

**Requirements**:
**-Minimum 3 years of office administration/customer service experience**:

- Strong phone handling skills and active listening skills**:

- Excellent communication skills, both verbal and written**:

- Ability to multi-task, prioritize, and manage time effectively**:

- Ability to analyze customer needs and recommend appropriate solutions**

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- Monday to Friday

**Experience**:

- Call center: 3 years (preferred)
- Customer service: 3 years (preferred)

Work Location: In person

Application deadline: 2023-11-20
Expected start date: 2023-11-27