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Mobile Patrol Supervisor
4 weeks ago
RBG Security is looking for a highly motivated individual for a Mobile Patrol Supervisor position for the swing shifts who is experienced, team-oriented, and customer service-oriented. A mobile patrol supervisor is the first point of contact for field personnel and clients and is responsible for critical incident response, field training, and coaching.
**Main Responsibilities**
- Conducting investigations
- Issue parking violations
- Knowledge of the Client’s Site Operations
- Driving for extended periods
- Scheduling and Logistics Support
- Delivery of Uniforms and Supplies
- Spot checks
- Grounding at sites if required
- Provide direction to guards for appropriate action
- Assist Emergency Services (Police, Fire, Ambulance) when necessary.
- Take comprehensive statements/notes that contain all details relevant to the incident being attended to and ensure they are in accordance with the policies and procedures.
- Assist security personnel with the completion of SORs and approve them as required
- Be the first point of contact for all after hours emergencies and inquires
- Assisting on training and evaluate security personnel according to company standards
- Respond to and manage major incidents
- Performance Management and Quality Assurance Checks
- Enforce property rules to maintain the security and safety of the clients and their assets
- Create and adjust staff schedules and fill in shifts as necessary
- Ensure all shift activities/site requirements are completed
- Supervision of security personnel
- Responsible for scheduling time off’s, sick leave, and last-minute requests
- Receiving and handling after-hour emergency calls
- Provide excellent customer service
- Review Shift Reports, and ensure memo logs are being completed
- Ensure all security personnel are uniformed according to ministry regulations
- Enforce the Trespass to Property Act
**Minimum requirements**:
- Ability to work night shifts and weekends
- Good understanding of security concepts and basic principles
- Excellent customer service skill
- Punctuality and reliability, tact, and diplomacy
- Excellent verbal and written communication skills
- Intermediate computer skills
- Must provide clean driving abstract
- Valid Ontario Security Guard Licence
- 1 to 3 years security supervisor experience
- 3-5 years of driving experience (must be over 25 years of age)
- Knowledge of Occupational Health and Safety, and WSIB protocols
**Licence/Certification**:
- Ontario Security Guard License (required)
- Class G Licence (required)
- First Aid & CPR (level B or higher) certificate
**Benefits**:
- Free Parking on site
- Employer paid benefits including medical, dental and vision care
- Opportunities for growth and advancement
- Continuous training support and opportunities
- Company car
**Job Types**: Full-time, Permanent
**Salary**: From $19.50 per hour
**Benefits**:
- Dental care
- On-site parking
- Vision care
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Evening shift
- Every Weekend
- Holidays
- Monday to Friday
- Night shift
- On call
- Overtime
- Weekend availability
Supplemental pay types:
- Overtime pay
**Education**:
- Secondary School (preferred)
**Experience**:
- security supervisor: 2 years (preferred)
Licence/Certification:
- Ontario Security Guard license and class G Driver's license (preferred)
Shift availability:
- Night Shift (preferred)
- Overnight Shift (preferred)
Work Location: One location
Application deadline: 2023-01-16
Expected start date: 2023-01-27
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