Retail Sales Supervisor
5 months ago
**Gatto Bros Inc. O/A Green Mobile - TELUS | Koodo Authorized Dealer**
**Work Location: Westwood Square, 7205 Goreway Drive, Unit 59A, Mississauga, ON, L4T 2T9, Canada**
**Position**: Sales Supervisor - Retail (**1*) **NOC:* 62010
**Wages**: $ 28.50 - $ 29.50(To be negotiated) per hour for 40 hours/week
**Terms of employment**: Permanent Full time
**Education**: Secondary (High) school graduation certificate.
**Work Experience**: 7 months to less than 1 year.
**Language**:English
**Job Duties**:
- Maximize sales opportunities by supporting the sales capabilities of associates and leveraging current sales techniques and best practices within the organization.
- Develop & lead marketing & outreach programs to acquire new business and increase market share.
- Coach, train, and develop a high-performing team in the areas of sales, service and support.
- Remain knowledgeable on general company policies and procedures and to provide ongoing guidance & training to associates related to these policies.
- Ensure compliance with health and safety legislation.
- Promote and maintain a safe working environment and follow all company protocols for safety. Required to report any unsafe working conditions to company management promptly.
- Support all privacy policies and processes and ensure compliance with associates.
- Monitor adequate inventory levels of products & supplies and place ongoing orders.
- Authorize inventory returns.
- Review POS transactions & daily deposit amounts for accuracy. Communicates results to management.
- Process payments and transactions.
- Manage cash & other forms of payment.
- Perform weekly sales audit by preparing necessary paperwork & cross referencing for accuracy.
- Prepare and manage reports relating to sales & other KPIs, inventory and employee management.
- Responsible for the ongoing service and resolution of customer issues by ensuring a high level of customer satisfaction (both pre and post sale) is provided by associates.
- Manage customer escalations & complaints making every attempt to resolve them in a cordial manner.
- Sell and assist customers.
- Create work schedules for store associates and delegate duties & tasks accordingly.
- Supervise and coordinate activities of employees.
- Supervise overall activities of the retail store.
**Other Skills requirement**:
- Excellent organizational and problem-solving skills.
- Positive attitude, professionalism, and passion for leading.
- Excellent customer service and resolution skills.
- Flexible availability to work retail hours including evenings & weekends.
- Working knowledge and interest in mobile phone technology.
**Head Office: 629 Liverpool Road, Pickering, ON, L1W1R1, Canada**
Pay: $28.50-$29.50 per hour
Expected hours: 40 per week
Schedule:
- Day shift
- Evening shift
- Weekends as needed
**Education**:
- Secondary School (preferred)
Work Location: In person
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