Front Desk Receptionist

**ADMIN TASKS**:

- Answering Phones and dealing with phone calls in line with our Phone Script and Systems
- Cleaning the Mats and Equipment, sometimes multiple times a day
- Staff and Instructor Tasks: Scheduling, Auditing, Adding Up Hours,
- Client and Student Tasks: Taking care of cancellations, Updating Files, Moving Classes Around, Membership Holds, Payments Following up on Bounced and NSF Payments, Changing Classes, Dealing with Agreements, Data Entry, Scheduling Staff and Instructors, Auditing Student Classes, Upgrading Students into Various Programs via our systems and processes, Auditing Instructor, dealing with a variety of student concerns and more
- Scheduling: Instructors, Staff, Student Testing, Intro Lessons, Follow Ups, Private Lessons, Birthday Parties, Monthly Printing Requirements, Camps, Special Events and More.
- and anything else called upon to do.

**PAY**: Minimum Wage is the starting rate

**ADVANCEMENT**: We would hope to hire someone that we could train and grow into a managerial position (which would of course come with raises) but having interest in this is not a requirement.

**HOURS**: Part-time hours with potential for full-time. Evenings starting around 3pm or 5pm until 9pm or 10:30pm.

**REQUIRED QUALIFICATIONS**:

- Basic Computer Skills and knowing how to use Social Media.
- We use Google Drive and their suite of Applications, Microsoft Word, Excel, and we use Zenplanner, Mailchimp, Facebook and Instagram for our online customer relations.
- Must be energetic and possess a very friendly, outgoing personality and positive attitude because you’ll be dealing with people a lot.
- Possess strong interpersonal and communication skills, including telephone etiquette
- Understands and follows oral and written instructions with great attention to detail.
- Able to multitask, understand and follow oral and written instructions, perform tasks with accuracy and great attention to detail
- Occasionally lift and/or move up to 25lbs and stand on your feet for a full shift
- Must be a team player, has a willingness to learn and possess a can-do attitude
- Being good with kids would be an asset
- Being interested in athletics and fitness would be an asset
- Having a driver's license or a vehicle would also be an benefit

**Job Type**: Part-time
Part-time hours: 5-25 per week

**Salary**: $15.50-$16.00 per hour

**Benefits**:

- On-site parking
- Store discount

Schedule:

- Monday to Friday
- Night shift

Application question(s):

- How many years of customer service and/or answering phones do you have?

**Education**:

- Secondary School (preferred)

Work Location: One location