Front Desk Receptionist

**ADMIN TASKS**:

- Checking students into classes
- Answering Phones and dealing with phone calls in line with our Phone Script and Systems
- Auditing classes and memberships and the resolving any issues
- Cleaning the Mats and Equipment, sometimes multiple times a day
- Staff and Instructor Tasks: Scheduling, Auditing, Adding Up Hours,
- Watching kids and assisting with programming
- Client and Student Tasks: Taking care of cancellations, Updating Files, Moving Classes Around, Membership Holds, Payments Following up on Bounced and NSF Payments, Changing Classes, Dealing with Agreements, Data Entry, Scheduling Staff and Instructors, Auditing Student Classes, Upgrading Students into Various Programs via our systems and processes, Auditing Instructor, dealing with a variety of student concerns and more
- Scheduling: Instructors, Staff, Student Testing, Intro Lessons, Follow Ups, Private Lessons, Birthday Parties, Monthly Printing Requirements, Camps, Special Events and More.
- and anything else called upon to do.

**PAY**: Minimum Wage is the starting rate

**HOURS**: Part-time hours with potential for full-time. Evenings starting around 3pm or 5pm until 9pm or 10:30pm.

**REQUIRED QUALIFICATIONS**:

- Basic Computer Skills and knowing how to use Social Media.
- We use Google Drive and their suite of Applications, Microsoft Word, and a lot of Microsoft Excel.
- Facebook, Instagram and Various CRM's (customer relationship management) software for our online customer relations.
- Must be energetic and possess a very friendly, outgoing personality and positive attitude because you’ll be dealing with people a lot.
- Outgoing personality is a must as the front desk is the face of the business and required to great and engage with customers coming in.
- Possess strong interpersonal and communication skills, including telephone etiquette
- Understands and follows oral and written instructions with great attention to detail.
- Able to multitask, understand and follow oral and written instructions, perform tasks with accuracy and great attention to detail
- Occasionally lift and/or move up to 25lbs and stand on your feet for a full shift
- Must be a team player, has a willingness to learn and possess a can-do attitude
- Being good with kids is a huge asset as we do offer a lot of kids programming (after school, camps, birthday parties, various classes, etc.)
- Being interested in athletics and fitness (combat sports in particular) would be an asset
- Having a driver's license or a vehicle would also be a benefit

**Job Type**: Part-time

**Salary**: From $16.55 per hour

Expected hours: 6 - 35 per week

**Benefits**:

- On-site parking
- Store discount

Flexible Language Requirement:

- French not required

Schedule:

- Evening shift
- Monday to Friday

Work Location: In person