Department Manager

2 weeks ago

Burnaby, Canada Sporting Life Inc Full time

**Sporting Life**

**Sporting Life is a leading, iconic Canadian sports lifestyle retailer. Since 1979, we've been committed to providing our customers and their families with the best possible experience—and we are continuously working to improve it every day. We offer the best in outdoor apparel and fashion, footwear, equipment and accessories for men, women and kids. The mix of sport and fashion is what makes us unique.**

**YOU live for the great Canadian outdoors and take pride in **_living the Sporting Life_**. You relish in the exhilarating experience of skiing, snowboarding, cycling, running, tennis, hiking and camping and want to inspire our customers to do the same. You believe in the spirit of team, adapting to the ever changing retail environment, being part of constant innovation and working alongside the best leaders, associates and vendors in the business. We are looking for those who live what we sell every day and who celebrate the love of sport and an active way of living.**

**DEPARTMENT MANAGER - Hardgoods (Snow Sports/ Bikes/ Racquet Sports)**

Reporting to the Assistant Store Manager, the Department Manager manages the selling team to ensure the delivery of exceptional customer service, achievement of Department KPI’s and sales and profit goals.

**Your Responsibilities**:
**Customer Service**:

- Leads by example, providing exceptional customer service to Sporting Life’s internal and external customer.
- Serves as a role model for all customer services standards.
- Coaches and leads department sales team to provide exceptional customer service.
- Assists in the attainment of profitability goals by coaching and leading the sales teams in the achievement of their respective sales goals.

**Operations**:

- Working in partnership with AM, completes department schedules to achieve maximum customer service coverage while completing daily / weekly task lists.
- In collaboration with the OM, ensures departments are well-maintained, re-stocked, and markdowns are complete.
- Participates in Merchandise change planning and mark down / sale set up.
- Assists and participates in seasonal changeover.
- Ensures employee adherence of Health and Safety Policies and programs.

**Leadership**:

- Motivates and leads staff through personal example regarding selling skills, store cleanliness, departmental job lists, health and safety practices, dress code, staff relations and compliance with Sporting Life policies and procedure
- Assists with staff development through on-going coaching and fair and consistent leadership.

**Training**:

- Recruits and selects superior staff in conjunction with the Assistant Store Manager and assists with staff development through on-going coaching, succession planning, performance appraisals and fair and consistent leadership
- Participates in training, both in maintaining a current personal level of product knowledge and communicating the latest product trends, innovations and technologies through training sessions.
- Participates and leads PK Sessions for department product.

**You Bring**:

- A love of fashion, sport and a healthy, active lifestyle
- A genuine passion for serving the public and creating an exceptional customer experience
- 2-4 years of retail experience Progressive management skills with proven leadership ability
- Results driven
- Entrepreneurial, competitive, self-confident, and self-motivated
- Desire to continually learn and develop knowledge around products
- Superior communication skills
- Proven multitasking and time management skills
- Basic computer skills

**What we provide**
- Access to the best brands and vendors including training and learning opportunities
- Competitive compensation
- Amazing product discounts
- Professional growth and development
- Flexible schedules

Sporting Life is #unlikeanystoreintheworld
- Sporting Life Inc. is an equal opportunity employer and committed to providing accommodations for persons with disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act, please advise the Sporting Life Human Resources team of any accommodations required to ensure fair and equitable access through the recruitment and selection process._
- #SL123_

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