Property Manager

3 weeks ago

Brossard, Canada Realstar Management Full time

Realstar is a leading residential property management company with over 160 properties across Canada. Our properties are clean, quiet and attract quality residents who will attest to our unique standards of service.

**_Customer Service Responsibilities _**
- Greeting and interacting with residents in a customer friendly and professional manner in person and on the phone. Recognize long term residents
- Organize, promote, and conduct resident events
- Ensure resident issues and service requests are addressed within 24 hours
- Seek ways to exceed service expectations of residents

**_Management & Training Responsibilities_**
- Complete thorough orientation and training of new and existing staff
- Foster an environment to encourage continuous staff development and a strong customer service attitude
- Establish and monitor work schedules of staff in accordance with corporate guidelines and to meet high turnover periods
- Manage staff including resolving conflicts
- Thorough understanding of annual budgets and operating and capital plans

**_Emergency Responsibilities _**
- Comply with regular fire safety and life safety standards including keeping fire, Riskcheck, maintenance and preventative maintenance logs up to date, as well as completing and holding fire drills

**_Renting & Administration Responsibilities_**
- Ensure rents are collected and deposited on a timely basis
- Negotiate lease renewals in conjunction with established targets
- Conduct monthly market surveys and have a thorough understanding of competition and current market conditions

**_Property Maintenance Responsibilities_**
- Thorough knowledge of all maintenance systems (pumps, emergency generators, HVAC, boilers, chillers, sprinklers, etc.)
- Coordination of month-end duties and responsibilities
- Assist District Manager and construction manager with managing execution of the annual capital plan and identifying current or future physical issues for repair
- Excellent communication skills to deal with residents, prospects, colleagues and trades

**_ Requirements_**
- 2 years**_ _**experience in residential property management or related business experience (office administration, skilled-trade, handyperson)
- Strong customer service and selling skills
- Management skills to coach, train, and motivate staff and develop a team environment
- Maintain a professional and presentable appearance at all times
- Bilingual in English and French an asset (where applicable)
- #INDHPWe thank all those who apply, but only those selected for an interview will be contacted.

Realstar supports equal opportunity initiatives. Accommodation will be provided in all stages of the hiring process. Contact us for any accommodation requests, and we will work with you to meet your needs.

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