Order Desk

Zeebest Plastics of Canada Inc. has an exciting opportunity for an enthusiastic self-starter to join our growing team as an Order Desk-Customer Service Rep.

**About Us**

We are a plastic tank manufacturer, based in Morinville, AB. We have been making a large selection of tanks, trays and basins, as well as custom products, for virtually anyone who has need for plastics, for over 30 years.

**About the Opportunity**

The Order Desk-Customer Service Rep provides exceptional customer service by listening to customer needs, accurately processing customer orders, and effectively directing calls.
- Process incoming and outgoing mail, couriers, and shipments.
- Enter customer orders accurately and efficiently in Sage.
- Process order invoices and take customer payments using the POS machine.
- Use CRM software, prepare quotes and complete quote follow up as necessary.
- Support Outside Sales Reps in processing quotes/orders and any other sales activities.
- Assist with picking parts as needed.
- Sort and file documents and locate and retrieve documents from files as requested.
- Assist with inventory counts and tracking.
- Maintain inventory of office and lunchroom supplies, order supplies as necessary.
- Minimum 1 year of experience in an order desk, parts counter or similar position.
- Advanced level experience using MS Office Suite (Word, Excel, Outlook).
- Customer Service attitude and ability to build strong customer relationships.
- Ability to learn and retain large volumes of product information and clearly explain product features to customers.
- Excellent organizational skills, ability to prioritize and multi-task.
- Excellent time management skills and attention to detail with a high degree of accuracy.
- Professional with high integrity, ethics, confidentiality and a strong work ethic.
- Positive attitude with ability to work independently and as part of a team.
- Experience in manufacturing or plumbing industry is an asset.
- Experience with SAGE is considered an asset.

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- order desk, parts counter or customer service: 1 year (preferred)