Medical Receptionist

1 month ago

Mississauga, Canada BEOS Full time

ABOUT US:
We are a subspecialized Ophthalmology Practice in the Mississauga/Milton region. Our practice strives to provide outstanding service and optimum patient-focused care to all clients. A results-oriented individual will ensure that all day-to-day clinic activities run smoothly by working collaboratively within the clinic.

As a Medical Receptionist you are expected to meet service expectations proactively, promptly, graciously and professionally, with genuine care and attention to detail. You will be expected to actively demonstrate teamwork, safe work practices, open communication, accuracy in transactions & respect.

The following is considered mandatory for this position:

- Service Excellence - Genuinely warm presence, friendly, sincere nature, drive for service excellence, internally proud, outwardly gracious and humble.
- Detail oriented - Care and attention to detail in a multi-tasking environment.
- Communication - 100% English language proficiency, other languages useful.
- Decision making - Able to prioritize, making prompt and reasonable decisions.
- Problem solving - Adept at juggling multiple needs, calmly, respectfully, creatively and successfully resolve problems, as required.
- Emotional maturity - Interacts with others in a respectful manner, with demonstrated qualities of sincerity, helpfulness, courtesy and humility.
- Ethical and professional conduct - Fulfills responsibilities with highest integrity.
- Technology proficiency
- Fully competent in all systems used within the department, including Windows based programs and EMR technology.

**DUTIES**:

- The duties will be assigned on a rotating basis to assist with clinic operations and administrative assistance
- Greet patients, receive and route incoming telephone calls. Schedule and confirm patient appointments, patient check-in and check-out
- Manage patient flow through communicating with clinical practitioners and patients
- Accurately schedule appointments using computerized electronic medical record (Accuro) with awareness to clinic operations
- Courteously direct patients to appropriate areas and let practitioner know when patients have arrive
- Scan, file, and fax pertinent diagnostic reports, consult notes, prescription refills
- Accurately receive and record payment for uninsured services rendered
- Prepare and follow up on consultation requests for the physician to specialists

**QUALIFICATIONS**:

- Excellent communication, organizational, and time management skills
- Strong interdependent partnering ability including effectively working with patients and colleagues as a part of a cross functional team environment
- Excellent interpersonal skills and proven ability to partner effectively in a primary care office setting and externally to patient
- Computer proficiency and demonstrated ability to work with an Electronic Medical Record is required. Experience with Accuro is an asset.
- Proficient English oral and written communication skills
- Ability to maintain patient confidentiality and impartiality
- Capacity to adapt quickly to a fast paced, dynamic work environment
- High degree of accuracy and attention to detail
- Demonstrated ability to work independently and with a team
- Ability to prioritize, manage time effectively
- Exercises good judgment
- Culturally aware and strong ability to work with a diverse patient population
- Completion of 1-2 year college or other program for medical administrative assistant/medical receptionist or previous experience in the medical/ clerical field is an asset
- Minimum of 1 year Medical Office Experience is an asset

APPLICATION PROCESS:

- Please submit your resume to this job posting. An optional brief cover letter describing any previous experience in the retail, hospitality, or medical industry is welcomed.
- As a condition of employment, all hires will be required to submit proof of COVID-19 vaccination or documentation unless a valid accommodation under the Ontario Human Rights Code exists.

**Salary**: $18.00-$23.00 per hour

**Benefits**:

- Company events
- On-site parking
- Paid time off

Schedule:

- 8 hour shift

COVID-19 considerations:
As a condition of employment, all hires will be required to submit proof of COVID-19 vaccination or documentation unless a valid accommodation under the Ontario Human Rights Code exists.

Application question(s):

- What is your hourly salary expectation?

Work Location: One location

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