Guest Service Agent

6 days ago


Niagara Falls, Canada The Oakes Hotel Overlooking the Falls (Under New Management!) Full time

**The Oakes Hotel Overlooking the Falls is seeking passionate, enthusiast individuals who are looking to make a career in the hospitality industry.**

We are looking for a a larger-than-life personality, willing to go above and beyond for each guest. Guest Services Agent is a key position that contributes to the overall success of The Oakes Hotel - First impressions are everything

**Duties & Responsibilities**:

- Greet guests in a friendly manner and follow check in procedures
- Take payments and post accurately to guest accounts
- Follow set polices regarding cash handling
- Communicate with other departments in a friendly and professional manner
- Be aware of local attractions and restaurants and make recommendations to guests
- Handle incoming phone calls and other guest communication in a discreet fashion
- Accurately communicate with other shifts regarding issues arising from day-to-day operations
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Block and assign rooms, as appropriate and be responsible for cash control and cash balancing
- Other duties as required

**Qualifications**:

- Previous hospitality experience is preferred
- Experience with PMS an asset
- Diploma in Hospitality or related courses an asset
- Strong communication skills in English, both written and verbal essential
- Ability to work in a multi-tasking, fast paced environment
- Demonstrated strong customer service skills
- Ability to work all shifts, including weekends, evenings, and holidays

**Onboarding Requirement**:

- Required to provide a certificate proving completion of the Health and Safety Awareness Training for Supervisors (e-course provided by the Ministry of Labour)

This job posting is not exclusive or exhaustive list of all job functions that the Room Attendant position will be asked to perform from time to time. This list is only a sample; the Room Attendant position may be required to perform other duties.

Hennepin Fallsview Inc. is an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code. Hennepin Fallsview Inc. will provide accommodations to applicants with disabilities throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources staff of the nature of any accommodation(s) that you may require.

**Job Type**: Part-time

**Salary**: $17.00 per hour

**Benefits**:

- Company events
- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- Vision care
- Wellness program

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Night shift
- Overtime
- Weekend availability

Ability to commute/relocate:

- Niagara Falls, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Guest Service: 1 year (preferred)

Work Location: One location


  • Guest Service Agent

    3 weeks ago


    Niagara Falls, Canada WildPlay Full time

    **What's Cool About This Job?** - Free ziplining and climbing!! - Paid Lunches - Great staff events - Did we mention free ziplining and climbing?! - Full and part-time hours are available and can change depending on your needs - Fantastic opportunities for career progression. Some of our supervisors and managers were once Guest Service Agents! This position...


  • Niagara Falls, Canada WildPlay Full time

    **What's Cool About This Job?** - Free ziplining and climbing!! - Paid Lunches - Bonus opportunities throughout the summer - Snacks provided daily - Overtime hours allowed - Great staff events - Did we mention free ziplining and climbing?! - Full and part-time hours are available and can change depending on your needs - Fantastic opportunities for career...

  • Guest Service Agent

    2 weeks ago


    Niagara Falls, Canada Old Stone Inn Boutique Hotel Full time

    Responsibilities for Guest Service Agent - Check guests in and out of their rooms - Answer any questions guests have - Make recommendations for activities and restaurants - Store any luggage guests have - Answer the phone and direct the call - Arrange transportation for guests - Maintain the record of guests that have checked in and out - Manage room...

  • Guest Service Agent

    1 week ago


    Niagara Falls, Canada Old Stone Inn Boutique Hotel Full time

    Responsibilities for Guest Service Agent - Check guests in and out of their rooms - Answer any questions guests have - Make recommendations for activities and restaurants - Store any luggage guests have - Answer the phone and direct the call - Arrange transportation for guests - Maintain the record of guests that have checked in and out - Manage room...


  • Niagara Falls, Canada Oakes Hotel Overlooking the Falls Full time

    The **Oakes Hotel Overlooking the Falls,** features the best view of the Falls, from it's spectacular Fallsview rooms. The Guest Services Agent is responsible for providing guests with a great smile and wonderful first and last impression, and will provide consistent excellent customer service. A Guest Services Agent greets and registers incoming guests,...

  • Guest Service Agent

    1 week ago


    Niagara Falls, Canada Sheraton Fallsview Hotel Full time

    Niagara Falls-based _**Canadian Niagara Hotels Group of Companies**_ is one of Canada’s largest and most successful diversified entertainment businesses, with more than 2500 talented professionals spread across its various Hotels, Spas, Conference Centres, Restaurants, Craft Brewery and Distillery, Indoor Waterpark, City Touring, Entertainment and...

  • Guest Services Agent

    2 weeks ago


    Niagara Falls, Canada The Days Inn Fallsview Full time

    **Company Overview** As a member of Wyndam Worldwide - The Days Inn Fallsview contributes to becoming a widely recognized service leader in the hospitality industry. We have a service-oriented culture in which each associate strives to be responsive, be respectful and deliver great experiences to our customers, Guests, and partners and communities as well...

  • Guest Service Agent

    2 weeks ago


    Niagara Falls, Canada Days Inn Fallsview Full time

    As a member of Wyndam Worldwide - The Days Inn Fallsview contributes to becoming a widely recognized service leader in the hospitality industry. We have a service-oriented culture in which each associate strives to be responsive, be respectful and deliver great experiences to our customers, Guests, and partners and communities as well as each other. We are...

  • Guest Service Agent

    2 weeks ago


    Niagara Falls, Canada Comfort Hotel Niagara Falls Full time

    TITLE**:Guest**Service**Agent** **REPORTS TO: General Manager/ Front Desk Supervisor FSLA STATUS: DEPARTMENT: Front Desk PREPARED BY: DATE: I. **SUMMARY STATEMENT** Assures the highest possible level of visitor and guest satisfaction by providing superior customer service. Responsible for checking guests into and out of the hotel as well as answering phone...

  • Guest Service Agent

    4 weeks ago


    Niagara Falls, Canada Best Western Plus Cairn Croft Hotel Full time

    Best Western Plus Cairn Croft Hotel is a proud, family-run business and has established itself in our beautiful city as one of Niagara’s most unique destination hotels. We have just concluded a magnificent five-million-dollar property improvement plan, which began three years ago with the introduction of Doc Magilligan's Restaurant & Irish Pub. Since then...


  • Niagara Falls, Canada Niagara Hospitality Hotels inc Full time

    The Guest Services Agent will be responsible for providing guests with a great smile and wonderful first and last impression, and will provide consistent excellent customer service. A Guest Services Agent greets and registers incoming guests, assists guests to enhance their stay, processes guest folios and collects payment, administers and manages cash...

  • Guest Service Agent

    1 week ago


    Niagara Falls, Canada Marriott Fallsview Hotel & Spa Full time

    The Marriott Fallsview Niagara Falls Hotel & Spa enjoys the enviable distinction as being the closest hotel to Niagara Falls. As the area's premiere AAA Four Diamond, five-star luxury hotel in Niagara Falls, this Marriott Niagara Falls Hotel overlooks the majestic waterfalls and is located just minutes away from a variety of exciting attractions and casinos,...

  • Guest Service Agent

    1 week ago


    Niagara Falls, Canada Marriott Fallsview Hotel & Spa Full time

    The Marriott Fallsview Hotel & Spa enjoys the enviable distinction as being the closest hotel to Niagara Falls. As the area's premiere AAA Four Diamond, five-star luxury hotel in Niagara Falls, this Marriott Niagara Falls Hotel overlooks the majestic waterfalls and is located just minutes away from a variety of exciting attractions and casinos, as well as...


  • Niagara Falls, Ontario, Canada Tripshepherd Full time

    Guest Services AgentLocation: In-House, Niagara Falls, CanadaSchedule: Monday to Friday, 6:00 AM – 2:00 PM ESTCompany: See Sight Tours (Tripshepherd)About See Sight ToursSee Sight Tours is a leading tour company based in Niagara Falls, Canada, operating in over 22 cities across North America. We specialize in delivering unforgettable travel experiences by...


  • Niagara Falls, Ontario, Canada Tripshepherd Full time

    Guest Services Agent Location: In-House, Niagara Falls, Canada Schedule: Monday to Friday, 6:00 AM – 2:00 PM EST Company: See Sight Tours (Tripshepherd) About See Sight Tours See Sight Tours is a leading tour company based in Niagara Falls, Canada, operating in over 22 cities across North America. We specialize in delivering unforgettable travel...


  • Niagara Falls, Canada See Sight Tours Full time

    See Sight Tours proudly offers guests personalized, small-group tours and services in 20 cities across the USA and Canada. Our team is dedicated to creating exciting and enjoyable experiences for guests through providing friendly and professional service at an affordable price. As an award-winning company, customer service is the foundation of everything we...


  • Niagara Falls, Canada Canadian Niagara Hotels Full time

    Niagara Falls-based Canadian Niagara Hotels Group of Companies is one of Canada’s largest and most successful diversified entertainment businesses, with more than 2500 talented professionals spread across its various Hotels, Spas, Conference Centres, Restaurants, Craft Brewery and Distillery, Indoor Waterpark, City Touring, Entertainment and Specialty...

  • Guest Service Agent

    6 days ago


    Niagara Falls, Canada Canadian Niagara Hotels Full time

    Niagara Falls-based Canadian Niagara Hotels Group of Companies is one of Canada’s largest and most successful diversified entertainment businesses, with more than 2500 talented professionals spread across its various Hotels, Spas, Conference Centres, Restaurants, Craft Brewery and Distillery, Indoor Waterpark, City Touring, Entertainment and Specialty...


  • Niagara Falls, Canada Canadian Niagara Hotels Full time

    Niagara Falls-based _**Canadian Niagara Hotels Group of Companies**_ is one of Canada’s largest and most successful diversified entertainment businesses, with more than 2500 talented professionals spread across its various Hotels, Spas, Conference Centres, Restaurants, Craft Brewery and Distillery, Indoor Waterpark, City Touring, Entertainment and...

  • Days Inn

    1 week ago


    Niagara Falls, Canada The Days Inn Fallsview Full time

    **Company Overview** As a member of Wyndam Worldwide - The Days Inn Fallsview contributes to becoming a widely recognized service leader in the hospitality industry. We have a service-oriented culture in which each associate strives to be responsive, be respectful and deliver great experiences to our customers, Guests, and partners and communities as well...