Spa Attendant

4 weeks ago


Calgary, Canada CEDAR & STEAM Full time

**Position: Relaxation Specialist-Guru / Brand Ambassador / Spa Reception-Attendant (YYC)**

**(30-40 hours per week)**

**We are looking for a full-time permanent Relaxation Specialist - Guru to join our team. The focus of this position is ensuring our guests have a 5 star experience to ensure they leave feeling replenished, refreshed and refueled.**

The Position:

- The focus of a Relaxation Specialists - Guru (RS) is guest experience. The RS (Guru) role is an essential part of the day to day operations in providing exceptional customer service, ensuring a 5 star guest experience. Relaxation Specialists - Guru (RS) are the lead customer service contacts for all our guests and prospects. The RS will also be responsible for sales by providing suggestion of products and services to help elevate the guest experience. They will be booking appointments and getting guests checked-in._
- While starting the relaxation process they will guide guests through the facility and serve up cold refreshments from our Remedy bar. Bartending skills come in handy An RS is responsible for the mood and vibe in our space._
- **The RS (Guru)**_ _is responsible and accountable for administration, customer service, and sales. They will frequently check-in with the RS (Flow) to provide support and to work as a team to ensure all aspects of the job duties are being completed, efficiently and timely._
- An RS embodies living their best life, with energy and excitement for health and wellness that is contagious. An RS will learn and grow with the team, as a responsible, energetic, confident and knowledgeable health and wellness advocate._

**Must have open availability including weekends and be available for opening and closing shifts.**

Perks
- Tips - paid out according to the tip pool for the day and shift worked.
- Pooled tip out to Relaxation Specialists (paid out to RS and Supervisor)
- 3% tip out from RMTs
- Unlimited sauna & steam
- Discounts on all product
- Growth within the company
- A healthy working environment with a supportive team for growth in the industry

Summary of Responsibilities:
Reporting to the Supervisor & Assistant Manager, responsibilities and essential job functions include but are not limited to the following:
Customer Service / Sales
- Creates the ‘First Impression’
- Greets and checks-in all guests
- Sells all products and services
- Makes sure the vibe of the space is working with the guests (setting the mood is done through controlling the music, lighting and scent)
- Liaison between customers and management: Including prospects and current customer
- Tours new guests through the facility
- Answers and directs all incoming phone calls
- Handle customer complaints, provide appropriate solutions and alternatives in a timely manner, within parameters of Guru role; follow up to ensure resolution. Keep records of customer interactions. Escalate/field concerns/complaint to appropriate manager as required
- Maintains professionalism when not assisting guests

Administration
- Gets waivers signed
- Schedules for Massage Appointments and Drop-ins for Sauna / Steam
- Makes sure all products (oils/ water/ towels/ draft) are stocked at beginning and end of shift
- Performs Opening and Closing Procedures
- Accountable for efficient and accurate transactions on desk including retail and processing guests

Cleaning
- Laundry (washing/ folding/ stocking)
- Open / Close duties (clean washroom, shower stalls, saunas & steam room)
- Responsible for keeping Check-In desks clean, neat, and orderly
- Support Relaxation Specialist - Flow duties as required
- Other duties as assigned to ensure our 5 star guest experience_

Employment Requirements:
To ensure that we are both a great fit for each other, all applicants must meet the following requirements:

- Have a current and valid **AGLC - Proserve Certificate**:

- Provide a valid **Police Information Check (PIC/ePIC)**:

- Provide current **Standard [ Intermediate] First Aid/CPR Certificate**
- Applicants who do not meet this, are encouraged to apply. However, if joining the Cedar&Steam team, will be required to complete the certification prior to employment._

Qualifications:
**Skills**:

- Must be highly motivated and energetic
- Excellent communication and interpersonal skills
- Organizational skills
- Strong attention to detail
- Ability to multi-task
- Must be a team player, willing to cover or trade shifts when necessary

Experience & Knowledge
- Experience with Mind Body software would be preferred
- Must have experience in customer service
- An understanding of health club operations
- Experience in health club, spa or the hospitality industry is preferred
- Previous knowledge in massage and essential oils would be ideal
- Experience in the serving industry would be an asset

Physical Aspects of Position (includes but are not limited to):

- Occasional lifting and carrying up to 20 lbs
- Occasional kneeling, pushing, pulling, sitting
- Frequent standing, walki


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