Counter/inside Sales Associate

2 weeks ago

Saskatoon, Canada Sonepar Canada Full time

**Counter/Inside Sales Associate**:

- Date: Mar 21, 2024- Location: Saskatoon, SK, CA, S7K 8H4- Brand: Gescan**Scope of the Position**

Responsible for providing excellent service to customers who visit the branch to either place orders, and/or pickup their product requirements.

**Major Responsibilities**
- Contacting current customers and identifying new products and potential up-selling.
- Responding to and processing incoming calls and orders.
- Opening new accounts.
- Developing customer base and sales leads by making cold and warm calls.
- Entering orders into system.
- Maintaining knowledge base on current products and learning about new products.
- Identify product(s) the customer requires that may not be stocked by the Company and sourcing the product(s).
- Providing pricing quotations and follow-up on quotes.
- Purchasing (direct orders).
- Credits/Debits.
- Returns - as required.
- Providing basic technical support on products.
- Provide quotations and product information.
- Troubleshooting (freight problems, expediting, etc ).
- Closing orders.
- Filling orders and ensure they are completed in a timely manner.
- Informing customer and/or the Sales Department of any issues that might occur with filling product requested.
- Continuously updating Branch Manager of customer interests and issues.
- Entering sales order for product(s) selected by the customer and ensuring all materials have been entered accordingly and documentation is complete within the close of sale.
- Assisting customers with identifying the specific product they are looking for based on their requirements and suggesting alternatives if required and/or up-selling of related product(s).
- Physically locating/picking order once product order has been finalized.
- Maintaining a safe and clean working environment.
- Assisting with the overflow of sales calls.
- Assisting the Shipping/Receiving Department with storing product/inventory.
- Other duties as required.

**Education & Training**
- High School Diploma required.
- Knowledge of Microsoft office required.

**Experience**
- Up to 1 year of related experience.
- Experience using inventory software preferred

**Scope of the Position**

Responsible for providing excellent service to customers who visit the branch to either place orders, and/or pickup their product requirements.

**Major Responsibilities**
- Contacting current customers and identifying new products and potential up-selling.
- Responding to and processing incoming calls and orders.
- Opening new accounts.
- Developing customer base and sales leads by making cold and warm calls.
- Entering orders into system.
- Maintaining knowledge base on current products and learning about new products.
- Identify product(s) the customer requires that may not be stocked by the Company and sourcing the product(s).
- Providing pricing quotations and follow-up on quotes.
- Purchasing (direct orders).
- Credits/Debits.
- Returns - as required.
- Providing basic technical support on products.
- Provide quotations and product information.
- Troubleshooting (freight problems, expediting, etc ).
- Closing orders.
- Filling orders and ensure they are completed in a timely manner.
- Informing customer and/or the Sales Department of any issues that might occur with filling product requested.
- Continuously updating Branch Manager of customer interests and issues.
- Entering sales order for product(s) selected by the customer and ensuring all materials have been entered accordingly and documentation is complete within the close of sale.
- Assisting customers with identifying the specific product they are looking for based on their requirements and suggesting alternatives if required and/or up-selling of related product(s).
- Physically locating/picking order once product order has been finalized.
- Maintaining a safe and clean working environment.
- Assisting with the overflow of sales calls.
- Assisting the Shipping/Receiving Department with storing product/inventory.
- Other duties as required.

**Education & Training**
- High School Diploma required.
- Knowledge of Microsoft office required.

**Experience**
- Up to 1 year of related experience.
- Experience using inventory software preferred

**Benefits & Perks**
- We offer a competitive salary, plus a full set of benefits, including:

- Flexible benefits program allowing you to choose from options that best fit you and your dependents’ needs. Benefit options include: Medical, Dental, Vision, Health Spending Account & RRSP matching.
- Employee Assistance Program, Tuition Reimbursement, Employee Discounts and a career path.
- Regardless of your benefits program, you will receive company paid Life Insurance, and employee paid disability.

**Social Media**:
Facebook: Gescan Canada

LinkedIn: Gescan

YouTube: GescanTV

Sonepar places the planet and diversity and inclusion at the core of its vision driving our business ethos.

Today, Sonepar is the leading distributor of energy-efficient produ

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