Clinical Systems Analyst

2 months ago

Kingston, Canada Kingston Health Sciences Centre Full time

**Title: Clinical Systems Analyst - Patient Access**

**Department**:Lumeo Operations Team

**Position #**: 50070481

**Hours of Work**:Full-Time Position, Days

**Pay Band**:Band U - $32.510 - $36.030 per hour

**Union**:KHSC
** **CUPE

**Location**:Virtual
**/ **Remote
** **(with some regional travel)

**_Note_**:

- : Kingston Health Sciences Centre is the employer of record._

**PRIMARY FUNCTION**

The six health-partners in the South East region recognize that to achieve person centered, effective care coordination across the system, enhance the ability to make best use of collective resources, achieve more system-like behavior, and have the agility to address future funding changes, a major, system-wide clinical transformation is needed. This clinical transformation will meet clinical information needs of both the health-partners and the region. Lumeo, a regional Health Information System will support the “
_one standard of care and journey for the people we serve”_ vision identified by the partners’ clinical leadership. This program opportunity will enable the sharing of information seamlessly across the six health-partners, connecting the personal health information into a single cohesive story and reducing the variability of care provided.

The Clinical Systems Analyst is responsible for supporting, maintaining, updating and optimizing a product component of the Regional Health Information System (RHIS) for the South East Hospital Cluster, including providing rotational on-call support, gathering requirements from end-users, performing system testing and implementing workflow updates and changes. Develops the work plan and resource plan for small to moderately complex information systems projects. Works under general supervision of the Manager and with the technical direction of more experienced analysts
**.**

Within this role the employee is accountable for contributing to the delivery of the Regional Health Information System (RHIS) strategy. As an employee, one must demonstrate an awareness of and be responsible for actively promoting and supporting patient and family centered engagement and care in all we do.

**RESPONSIBILITIES & DUTIES INCLUDE**:
**Oracle Cerner System Configuration and Production Support**
Provides HIS system support and on-call service as required; coordinates problem resolution related to end-user issues or errors, support enhancement and optimization of the system.- Provides end-user system support by troubleshooting issues and break-fixes and performing root cause analysis-
- Manages end-user requests by performing resolution analysis and research, conducting unit and integrated tests, and implementing as per change management policies-
- Works closely with clients and other stakeholders to understand workflow changes and issues that require analysis and resolution-
- Maintains the product component across Oracle Cerner system domains (e.g., Dev, Test, Production) as per regional domain management strategy-
- Executes system unit testing and integration testing for implementing new releases, upgrades, fixes and other changes; work with the Lumeo team to identify mission critical business process scenarios and core Cerner functionality to be tested-
- Performs updates and system maintenance activities specific to the product componentProvides on-call support on rotational basis**Project Management and Coordination**
Works with the client to prioritize projects focused on enhancing or optimizing the RHIS, as well as executing all phases of the software development life cycle. Examples include:
- Communicates with stakeholders to understand and document their unique business requirements-
- Develops and analyzes functional specifications and translate them into technical opportunities-
- Integrates systems and reconcile requirements across stakeholder groups-
- Gathers feedback from end users about system performance and develop potential solutions for identified problems while exercising regional change management processes and policies-
- Documents system issues and resolutions for future references-
- Monitors and assesses clinical workflows and make recommendations for improvement, where applicable-
- Contributes and documents procedures, guidelines, and project communications for clinical areas, attends on-going team meetings, monthly/ad hoc vendor and end-user meetings-
- Seeks guidance from senior clinical systems analyst for complex issues and configurations-
- Identifies and informs the workstream manager about key issues and roadblocks that may need attention from senior leadership**Education and Learning**

**Other**
Identifies and informs workstream managers of opportunities for optimizing the system to better support end-users, in conjunction with the stakeholders. Provides performance feedback.
- NOTE - The above duties are representative but are not to be construed as all-inclusive._

**BASIC QUALIFICATIONS**:
- Undergraduate Degree in Computer Informa

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