Automotive Service Advisor

1 month ago

Invermere, Canada Cleanline Automotive Full time

THE POSITION:
You pack some serious superhero skills; organization, prioritization and systematization, to name a few. Listen up This is for you

We are on the hunt for a full time **Front Seat Driver, AKA Service Advisor** to join our growing team in **Invermere, British Columbia**

Previous automotive experience preferred but not required. Must have a knack for technical concepts.

IF YOU:

- Thrive in a fast paced, ever-changing environment
- Have a 'glass half full' outlook on life
- Delight in the details
- Work with a high level of energy and a good sense of humour
- Possess a love for cars, human beings and planet earth

Then we would like to hear from you

QUALIFICATIONS + SKILLS:
Previous experience in automotive industry an asset

University degree/college diploma an asset

Positive and passionate personality

Confident communicator

Proven experience in customer service

Highly organized and detail-oriented

Proficiency with computers and Windows based software

An ability to multitask in a fast paced, time-sensitive environment

Professional, well-groomed appearance, representing the Cleanline brand

AS FRONT SEAT DRIVER YOU WILL:
Ensure customer experience is consistent and in line with our values each and every time

Be the translator between technician and customer, communicating details clearly

Answer calls, greet customers and schedule appointments

Be “gatekeeper” of the appointment schedule, striking the balance to ensure we are meeting our full potential

Carry out pre-appointment reminders and follow-up calls

Keep technicians hopping, coordinating workflow and ordering parts

Build accurate estimates/invoices for customers

Independently solve customer challenges and concerns with empathy

Demonstrate a positive attitude and commitment to teamwork

Handle various forms of payment including cash, debit, and credit cards

Oversee accounts receivable/payable and other administrative tasks

Random missions as required (e.g. washing cars, shuttling customers, etc.)

AS FRONT SEAT DRIVER YOUR MAIN RESPONSIBILITIES WILL BE:
Service Advising
- Ensure client approves all work and costs before proceeding with job
- Communicate effectively with client
- Communicate effectively with technicians
- Ensure timelines are communicated and adhered to
- Ensure factory maintenance is followed
- Pre-book next appointments
- Keep appointment scheduler up to date
- Receive phone calls
- Perform follow up phone calls on select jobs
- Build tire and maintenance estimates/work orders
- Manage tire storage inventory
- Create pre-booked appointments
- Shuttle customers and vehicles.

Parts
- Receive and delegate parts to appropriate work orders
- Manage parts returns
- Parts on site 2 days prior to appointment
- Reorder inventory items listed on shop whiteboard

Perks and Benefits:

- Annual health spending account
- Group Benefits
- $600 recreation allowance annually
- Celebrate your birthday with a paid day off.
- RRSP Matching
- Monthly Team Lunch
- Paid Fun Days
- A fun lovin’, positive-vibe workplace
- A progressive shop with systems in place
- Bright, clean and modern facility
- Monday to Friday work week (+ a mountain playground for your weekends)

Pay: $22.00-$28.00 per hour

Flexible language requirement:

- French not required

Work Location: In person

Application deadline: 2024-11-25

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