Level 1 IT Specialist

1 month ago

Vancouver, Canada Harrison Healthcare Full time

Harrison Healthcare represents the next generation of primary healthcare delivery. We optimize the health and wellness of our clients by incorporating the latest scientific developments in evidence-based medicine into highly personalized care plans. Equally important, our collaborative team of professionals is driven by the values of innovation, excellence, and genuine compassion. We strive to care for every person as if they were family.

We are seeking a Level 1 IT Specialist who places a strong emphasis on delivering support and service at the utmost professional standards while finding professional satisfaction in doing so.

If you are excited about delivering a personalized level of service to our team, and share our values, we would love to hear from you.

**What you will do**:

- Coordinate the development and support of new features in the Company's medical record system.
- Provide technical support to team members by analyzing and troubleshooting issues.
- Coordinate with network engineers, system administrators to resolve end-user and client problems.
- Support team members requiring access to the Company’s hardware and services including network access, authentication systems, software and operating systems, desktop and VOIP phone access.
- Perform preventive maintenance tasks and coordinate physical repairs of computer systems and peripherals.
- Order and deploy new hardware, software, networking, and security updates. Maintain equipment inventory, service contracts, warranties, and maintenance agreements.
- Design and maintain reports on inventory and incidents.
- Develop training materials and provide user training on software, hardware, and network systems.

**What you bring**:

- An undergraduate degree in a relevant discipline, or ITIL certification (minimum basic level).
- Be available and present in assigned clinic locations and available after hours, as required, for emergency response.
- Proven talent to effectively prioritize workflow and tasks.
- Experience using an electronic medical record (EMR) system, Office 365, and both Windows and macOS operating system environments.

**Why work at Harrison?**
- A competitive compensation package.
- A generous comprehensive health and dental benefits package.
- RRSP contribution and employer matching.
- A health spending and wellness account.
- Investment in professional development and learning.
- A vibrant culture that supports the wellbeing of their employees.

To comply with Provincial Health Order guidelines, vaccination against COVID-19 is a requirement for all employees at Harrison Healthcare.

**Salary**: $45,000.00-$60,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday
- On call

Ability to commute/relocate:

- Vancouver, BC: reliably commute or plan to relocate before starting work (required)

Application question(s):

- In accordance with provincial health orders, Harrison Healthcare requires employees to be vaccinated against Covid-19. Are you currently vaccinated against Covid-19?

**Experience**:

- IT support: 1 year (preferred)

Work Location: In person

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