Guest Experience Manager

5 months ago

Halifax, Canada Events East Group Full time

Halifax, NS Customer Service Experienced Full-time

**THE ORGANIZATION**:
At Events East Group, we proudly manage and operate the Halifax Convention Centre, Scotiabank Centre and Scotiabank Centre Box Office. Our people and our community make us the favoured event destination for our guests. Whether we're attracting large delegations or hosting an elite group of athletes for an international competition, we are a catalyst for new opportunities and connections between Nova Scotia and the world.

Designed to meet the needs of multiple events, Nova Scotia's Halifax Convention Centre offers over 120,000 square feet of flexible event space in the heart of downtown. The Halifax Convention Centre is part of the Nova Centre, a million-square-foot, mixed-use development that includes a hotel, office towers, and retail space. It is the largest integrated development project in the province's history.

The Scotiabank Centre, managed by Events East Group, is the largest multipurpose facility in Atlantic Canada, serving as the region's premier venue for major entertainment and sporting events and the nucleus of major event activity in Nova Scotia. Having hosted the world's top performers, homegrown talent, best in class athletes and many performers in between, Scotiabank Centre has been a source for community vibrancy and pride for over 35 years. With a seating capacity of more than 10,000 and the versatility to accommodate a range of events, Scotiabank Centre hosts close to 500,000 attendees each year and is home to the Halifax Mooseheads, Halifax Thunderbirds Lacrosse and the Royal Nova Scotia International Tattoo.

**THE POSITION**:
The Guest Experience Manager (GEM) is accountable for implementation of the guest experience strategy as it relates to the Guest Experience Team at the Halifax Convention Centre (HCC) and the Event Attendants at Scotiabank Centre (SBC). Reporting to the Senior Manager, Event Operations, the GEM maintains alignment with other operational teams to ensure a consistent delivery of guest service.

This GEM also supports recruitment, retention, and leads training for their teams. The GEM champions organizational values and standards while fostering an equitable, diverse, and inclusive working environment.

**THE DUTIES AND RESPONSIBILITIES**:
**Values**:
Act as mentor for supervisors, leads, and variable staff. Act as a positive role model for all staff members in job performance, work ethic, and disposition.
Adhere to all Events East Group policies, procedures and guidelines.
Cultivate positive relationships across the organization and with guests.
Support and participate fully in training and development initiatives.

**Service Excellence**:
Supports the implementation of a consistent, integrated Guest Experience Program aligned with the overall vision with particular focus on Premium products and services.

**Operations**:
Provides dedicated, on-site support to Guest Experience teams during events, as determined in conjunction with Senior Manager, Event Operations.
In collaboration with Event Management, develops and implements strategies around movement of guests/path of travel within both venues, including support for assisted wayfinding program and accessibility requirements.
**Attends internal and client facing meetings (i.e.**: pre/post-cons, operations meetings, etc.) to facilitate event familiarity and collaboration with other departments.

**Administration**:
Leads efficient scheduling practices for both venues, based on event requirements.
Manages purchase and inventory control of departmental supplies (i.e.: hospitality kit items, uniforms, coat check supplies, signage displays, etc.).
Prepares service delivery standard documents.

**Leadership**:
Provide coaching and performance management to employees aligned with corporate visions, mission, values, and business goals.
Proactively build and maintain key relationships in the guest experience/customer service sector, including but not limited to, hotels (including Sutton Place and Prince George), Taste of Nova Scotia, Downtown Halifax Business Association, non-official local event staffing companies (BBW), etc.
Foster positive relationships with all teams, championing organizational values and recognizing colleagues who demonstrate supporting behaviors.
Actively participate and provide constructive leadership in meetings, projects, and working groups as assigned and directed.

**Training & Development**:
Lead and reinforce the onboarding, training and development of team members.
Support the adoption of new projects as they are introduced to the department.
Recognize team members for good work and communicating the occurrences with senior manager.
Manages employee performance by providing coaching, correction and discipline when required.

**Health & Safety**:
Achieve and maintain first aid certification at SFA CPR C level.
Identify and mitigate any event-related health and safety concerns, both property-related and event-related,

  • Guest Experience Centre Consultant

    5 months ago

    Halifax, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Guest Experience Centre Consulant** **to join our Guest Services team!** **(Halifax)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Fresh Kitchen & Juice Bar, Bier Markt, East Side...

  • Bilingual Guest Experience Centre Consultant

    5 months ago

    Halifax, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Bilingual** **Guest Experience Centre Consulant** **to join our Guest Services team!** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Fresh Kitchen & Juice Bar, Bier Markt, East Side...

  • Guest Experience Manager

    5 months ago

    Halifax, Canada Muir Hotel Full time

    Located in the absolute centre of downtown in the vibrant Halifax Waterfront, in the heart of the new Queen’s Marque district, Muir offers elevated hospitality inspired by the spirit, culture and natural beauty of Nova Scotia. In each of our departments, our team shares a common goal - providing an exceptional customer experience in a clean, comfortable...

  • Guest Experience Associate

    5 months ago

    Halifax, Canada Events East Group Full time

    Halifax, NS Customer Service Experienced Relief / Casual Reporting to the Guest Experience Manager, the Guest Experience Team (Associates) is responsible for maintaining a high level of engagement with clients, guests, and visitors of the Halifax Convention Centre. The Guest Experience Team acts as ambassadors, responding to inquiries and requests in a...

  • Guest Experience Ambassador

    4 months ago

    Halifax, Canada Muir Hotel Full time

    _**Muir Hotel**_**: - Halifax Waterfront** Located in the absolute centre of downtown in the vibrant Halifax waterfront, in the heart of the Queen’s Marque district, Muir offers elevated hospitality inspired by the spirit, culture and natural beauty of Nova Scotia. In each of our departments, our team shares a common goal - providing an exceptional...

  • Guest Experience Ambassador

    5 months ago

    Halifax, Canada Muir Hotel Full time

    _**Muir Hotel**_**: - Halifax Waterfront** Located in the absolute centre of downtown in the vibrant Halifax waterfront, in the heart of the new Queen’s Marque district, Muir offers elevated hospitality inspired by the spirit, culture and natural beauty of Nova Scotia. In each of our departments, our team shares a common goal - providing an exceptional...

  • Guest Experience Ambassador

    4 months ago

    Halifax, Canada Muir Hotel Full time

    _**Muir Hotel**_**: - Halifax Waterfront** Located in the absolute centre of downtown in the vibrant Halifax waterfront, in the heart of the new Queen’s Marque district, Muir offers elevated hospitality inspired by the spirit, culture and natural beauty of Nova Scotia. In each of our departments, our team shares a common goal - providing an exceptional...

  • Guest Experience Supervisor

    3 days ago

    Halifax, Canada Events East Group Full time

    Halifax, NS Hospitality and Food Service Experienced Full-time **THE ORGANIZATION**: At Events East Group, we proudly manage and operate the Halifax Convention Centre, Scotiabank Centre and Scotiabank Centre Box Office. Our people and our community make us the favoured event destination for our guests. Whether we're attracting large delegations or hosting an...

  • Guest Experience Expert

    5 months ago

    Halifax, Canada Marriott International, Inc Full time

    **Job Number** 24042918 **Job Category** Rooms & Guest Services Operations **Location** Halifax Marriott Harbourfront Hotel, 1919 Upper Water Street, Halifax, Nova Scotia, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth...

  • Guest Experience Associate

    5 months ago

    Halifax, Canada Events East Group Full time

    Halifax, NS Hospitality and Food Service Entry Level Relief / Casual **THE ORGANIZATION**: At Events East Group, we proudly manage and operate the Halifax Convention Centre, Scotiabank Centre and Scotiabank Centre Box Office. Our people and our community make us the favoured event destination for our guests. Whether we're attracting large delegations or...

  • Guest Experience Team Lead

    5 months ago

    Halifax, Canada Events East Group Full time

    Halifax, NS Hospitality and Food Service Management Full-time - Permanent **KEY RESPONSIBILITIES**: **Operations**: **Shift/Floor Supervision**: Provide floor supervision of the team if no shift lead is scheduled. Provide in-the-moment performance coaching and feedback to team members, ensuring that feedback provided to the associate is recorded and given...

  • Guest Experience Team Lead

    4 months ago

    Halifax, Canada Events East Full time

    **KEY RESPONSIBILITIES**: **Operations**: **Shift/Floor Supervision**: - Provide floor supervision of the team if no shift lead is scheduled. - Provide in-the-moment performance coaching and feedback to team members, ensuring that feedback provided to the associate is recorded and given to the Manager. - Ensure the schedule is fulfilled to plan, including...

  • Guest Experience Centre Consultant

    4 months ago

    Halifax, Canada Recipe Unlimited Corporation Full time

    **RECIPE Is Looking For a Guest Experience Centre** **Consultant to join our Guest Services team!** **(Halifax)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Bier Markt, East Side Mario’s, Landing Group, New York...

  • Guest Services Manager

    2 months ago

    Halifax, Canada Four Points by Sheraton Halifax Full time

    The incumbent is responsible for Managing and participating in the day to day operation of Guest Services & Front Desk: carries out reporting, trains and supervises new staff. In turn maintaining high standards of quality, revenue management, inventory cost control and ensuring guest and employee satisfaction. **Major Duties and Responsibilities** -...

  • Guest Services Manager

    4 months ago

    Halifax, Canada Neptune Theatre Foundation Full time

    **JOB DESCRIPTION** Neptune Theatre is searching for a highly organized and dynamic Guest Services Manager. This is a full-time position that is responsible for leading the Front of House (FOH), Bar, and Event Departments ensuring Neptune’s values of service, safety, inclusivity, and excellence are at the forefront of their work. Reporting to the...

  • Guest Server

    4 months ago

    Halifax, Canada Mera Cafe and Bar Full time

    Job Description - Create a positive and welcoming guest experience, sharing the vision of the space. - Help guest select food and beverages by presenting menu; offering cocktails; suggesting courses; explaining the chef's specialties; identifying appropriate wines; answering food preparation questions - Transmit orders to bar and kitchen by recording guest'...

  • Guest Service Ambassador

    1 month ago

    Halifax, Nova Scotia, Canada Marriott International Full time

    Job SummaryWe're seeking a skilled Guest Service Expert to join our team at Marriott International. As a key member of our hospitality team, you'll play a vital role in delivering exceptional guest experiences that exceed our guests' expectations.Key ResponsibilitiesAs a Guest Service Expert, you'll be responsible for:Providing personalized service to...

  • Guest Service Ambassador

    1 month ago

    Halifax, Nova Scotia, Canada Marriott International Full time

    Job SummaryWe're seeking a skilled Guest Service Expert to join our team at Marriott International. As a key member of our hospitality team, you'll play a vital role in delivering exceptional guest experiences that exceed our guests' expectations.Key ResponsibilitiesAs a Guest Service Expert, you'll be responsible for:Providing personalized service to...

  • Guest Services Representative

    4 weeks ago

    Halifax, Nova Scotia, Canada New Castle Hotels & Resorts Full time

    Job Title: Guest Services AgentAbout the Role:We are seeking a highly skilled and enthusiastic Guest Services Agent to join our team at The Westin Nova Scotian. As a key member of our front desk team, you will be responsible for delivering exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key...

  • Guest Services Representative

    4 weeks ago

    Halifax, Nova Scotia, Canada New Castle Hotels & Resorts Full time

    Job Title: Guest Services AgentAbout the Role:We are seeking a highly skilled and enthusiastic Guest Services Agent to join our team at The Westin Nova Scotian. As a key member of our front desk team, you will be responsible for delivering exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key...