Computer Systems Technician

2 weeks ago

St Catharines, Canada Skycomp Solutions Inc. Full time

**General Summary**

The Computer Systems Technician is responsible for handling first level support of service requests. This relates to all technology, including workstations, servers, printers, networks, and vendor specific hardware and software.

A strong Computer Systems Technician is a good communicator and a person who can manage well when the client is in a pickle and really needs strong guidance. This person should be prompt and/or know the importance of communicating ETA’s to clients. Most importantly, this person should be eager to learn while following prescribed procedures.

**Primary Responsibilities**
- Communicate effectively while demonstrating interpersonal skills: such as telephony, active listening and customer-care while providing Level 1 support
- Conduct yourself in a manner consistent with Skycomp’s core values
- Submittal of time for all work performed throughout the day. All time must be accounted for.
- Patching and creating True Up Reports
- Employ strong troubleshooting skills and technical aptitude.
- Participate and engage in company and assigned team meetings.
- Communication with clients as required: keeping them informed of incident progress, notifying them of impending changes, and agreed upon outages.
- Travel to and from client sites; Must have reliable transportation, a valid driver's license & automobile insurance
- Must be physically able to rack and move equipment
- Support mobile devices including but not limited to Apple, Android, Windows and BlackBerry. This includes mobile device management tools (MDM).
- Install and support network devices such as servers, switches, firewalls and printers.
- Performs Active Directory Administration (e.g., Moves, Adds and Changes).
- Manage and maintain cloud based services
- Layered security - Security Auditing
- Ability to configure and troubleshoot in a multi-vendor environment
- Work with Service Desk Dispatcher to ensure requests are routed to the proper resource for a quick and efficient resolution

**Expected Results**

Through proper execution of the above stated job responsibilities, Computer Systems Technicians will learn the Skycomp way and tools, providing a platform from which to propel them to greater job roles and technical competencies.

**Credentials and Experience**
- Post-Secondary related degree (ex. Computer Systems Technology)

**Why Choose Skycomp?**

Below are some of the additional perks Skycomp has to offer their valued team members:

- A comprehensive health benefits plan for the employee and their family
- A RRSP and/or TFSA matching program
- Quarterly bonuses
- Continued training and education
- Various internal contests and rewards
- A company phone/plan and company laptop
- Team building events, outings and more

As a rapidly growing company, Computer System Technicians have the opportunity to propel themselves into greater job roles and technical competencies.

Be sure to check out the following links for more information

**Job Types**: Full-time, Permanent

**Salary**: From $20.00 per hour

**Benefits**:

- On-site parking
- RRSP match

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Application question(s):

- Do you have your G license and your own reliable vehicle?
- Do you live in the Niagara, Ontario Region? This is strictly an in-office position.

Work Location: In person

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